Director, Data Analytics Product Experience

American Tower

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About The Position

The Team We are seeking a Director of Data and Analytics, Product Experience to join American Tower’s Data and Analytics team. The delivers enterprise data platforms, AI capabilities, and analytics solutions that drive business value. The Product Experience group ensures that data and Analytics capabilities are intuitive, high quality, and widely adopted by business users. This includes user experience design, product strategy, enablement, communications, and value realization programs. Day to day, the Director partners across the enterprise to translate business needs into seamless, user centric data and AI experiences that support decision making and operational efficiency.

Requirements

• Bachelor’s degree in Business, Design, Data Analytics, Information Systems, or a related field required.
• A minimum of 10 years of product management, UX leadership, analytics enablement, or digital experience leadership.
• Success designing or managing enterprise level data, analytics, and/or AI user experiences.
• Experience leading cross functional initiatives requiring strong stakeholder engagement and change management.
• Strong understanding of analytics platforms, semantic layers, dashboards, data products, and AI enabled user experiences.
• Experience developing persona based journeys and experience frameworks for digital products.
• Ability to lead training, communication, and capability building programs at scale.
• Strong communication, facilitation, and stakeholder management skills.
• Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team.
• Ability to work across functions and levels to professionally achieve results.
• Strong leadership skills with the ability to motivate and develop team members.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Lead the end to end product experience for data and analytics solutions, including UX strategy, product discovery, and key experience design decisions.
• Define product vision, user journeys, and experience standards that guide Engineering and Applied AI development efforts.
• Drive the adoption and enablement programs, including training, communications, onboarding, and persona based user support.
• Partner with Data Engineering and Applied AI teams to translate business needs into experience driven product requirements and roadmaps.
• Measure product experience quality, user satisfaction, adoption, and business value; define actions to improve key metrics.
• Execute change management initiatives to support new analytics tools, AI assistants, dashboards, and workflows.
• As a Director, you are responsible for the recruitment, development, and performance management of product managers, UX specialists, and enablement professionals.
• You will cultivate a collaborative, user focused team culture that accelerates business adoption of data and AI.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director