Director, Data Analytics and Reporting

Hampton University•Hampton, VA

1d•Hybrid

About The Position

The Director for Data Analytics and Reporting for Student Success and Enrollment Management provides division-wide leadership and oversight for data integrity, statistical analysis, institutional reporting, and regulatory compliance across Hampton University’s Division of Student Success and Enrollment Management. Reporting directly to the Vice President for Student Success and Enrollment Management, the Director coordinates the collection, validation, reconciliation, analysis, and timely submission of accurate data and statistical reports for all departments within the division. The Director serves as the division’s primary liaison to the Operations, Analysis and Research Department, Information Technology Department, university SLATE Captains, and other institutional stakeholders to support accurate, consistent data that aligns with university reporting standards. The Director oversees preparation and validation of reports for federal, state, and local agencies, institutional leadership, accrediting bodies, and other authorized entities. The position translates complex data into actionable insights to inform enrollment strategies, student success initiatives, retention and graduation outcomes, resource allocation, operational efficiency, and executive decision-making. It also bridges departments such as Admissions, Financial Aid, and Student Life with software developers by translating business needs into technical specifications, coordinating testing for vendor updates, and configuring system rules and workflows. The Director serves as functional owner and power user of the University’s primary Student Information System (SIS), Customer Relationship Management (CRM) enrollment platform, Financial Aid systems, and Student Life technology platforms. The position leads User Acceptance Testing (UAT), script validation, and quality assurance for enterprise software upgrades, third-party module integrations, and patch implementations. The Director also authors standard operating procedures, system guides, and training frameworks to support communication, user adoption, and consistent use of technology solutions across campus divisions. This position allows a hybrid environment with two remote workdays a week.

Requirements

Master’s degree in Higher Education Administration, Institutional Research, Data Analytics, Statistics, Information Systems, Public Administration, or a related field; a bachelor’s degree with substantial directly relevant experience may be considered.
At least five years of progressively responsible experience in institutional research, enrollment management analytics, student affairs assessment, data governance, institutional reporting, or a related field.
Demonstrated experience validating complex datasets and preparing institutional, regulatory, or executive reports.
Strong analytical, quantitative, organizational, and project management skills.
Proficiency with advanced spreadsheet applications, database reporting tools, and data visualization platforms.
Ability to coordinate cross-functional teams and communicate technical information to executive and nontechnical audiences.
Demonstrated commitment to accuracy, accountability, confidentiality, and continuous improvement.
Experience in a higher education institution, preferably in enrollment management, student affairs, or student success.
Ability to coordinate collection, validation, reconciliation, analysis, and reporting of data across departments.
Ability to work with institutional stakeholders and technical teams on data accuracy, systems, workflows, and reporting.

Nice To Haves

Familiarity with SLATE, student information systems, Banner or comparable enterprise systems, and institutional reporting platforms.
Knowledge of federal and state higher education reporting requirements, accreditation processes, and institutional data governance.
Experience developing executive dashboards, enrollment forecasts, retention analyses, and performance measurement frameworks.
Experience collaborating with institutional research, information technology, admissions, financial aid, registrar, student affairs, and student success teams.

Responsibilities

Establish and maintain division-wide standards for data accuracy, integrity, consistency, and reporting.
Coordinate the collection, consolidation, validation, and reconciliation of data across all departments within Student Success and Enrollment Management.
Assess the division’s technology, equipment, and software needs; recommend platforms and technology solutions; and identify opportunities to streamline workflows, enhance system integration, and improve operational efficiency.
Develop standardized reporting procedures, data dictionaries, documentation, and quality-control protocols.
Identify and resolve data discrepancies with appropriate university departments, and maintain documentation and audit trails supporting data verification and institutional accountability.
Communicate reporting requirements, deadlines, definitions, and data specifications to relevant departmental stakeholders.
Collaborate with institutional research, information technology, and other university offices to reconcile reporting differences and validate submissions.
Maintain a centralized reporting calendar and compliance tracking system for the division.
Support institutional accreditation, audits, external reviews, and other reporting requests as assigned.
Ensure reports are reviewed and approved through established university processes before submission.
Prepare executive dashboards, statistical summaries, trend analyses, and performance reports for the Vice President and university leadership.
Monitor key performance indicators related to enrollment, recruitment, admissions, financial aid, registration, retention, persistence, graduation, student engagement, and other assigned areas.
Analyze historical and current data to identify trends, performance gaps, opportunities, and emerging challenges.
Provide data-informed recommendations for strategic planning, enrollment growth, student success, and operational improvement.
Develop reporting tools that facilitate timely access to accurate and actionable information.
Serve as the division’s primary data and reporting liaison to the Operations, Analysis and Research Department and Information Technology Department.
Collaborate with university SLATE Captains to validate admissions and enrollment data, review system workflows, and support consistent reporting practices.
Coordinate with departmental leaders and designated data stewards to establish ownership of data elements and reporting responsibilities.
Partner with technical teams to investigate data discrepancies, resolve system-related reporting issues, and improve data accessibility.
Support effective use of university information systems and reporting platforms while respecting system ownership and governance structures.
Translate departmental business needs into technical specifications; coordinate testing for vendor updates; and configure system rules and workflows.
Lead and coordinate UAT, script validation, and quality assurance for software upgrades, integrations, and patches.
Author SOPs, system guides, and training frameworks to support communication, system-update adoption, and consistent technology use.
Perform other duties as assigned.