Director, Cyber Crisis Communications

FTI Consulting • Chicago, DC

6d • Hybrid

About The Position

FTI Consulting is seeking a Director for its Cybersecurity & Data Privacy Communications team. This role involves developing and managing crisis communication response strategies for companies facing cybersecurity attacks or threats. Responsibilities include preparedness projects, tabletop exercises, and executing multi-stakeholder communication strategies for incidents like ransomware attacks, nation-state intrusions, and breaches. The Director will lead smaller accounts autonomously, manage projects, review junior team members' work, and integrate into larger account teams, overseeing critical workstreams. The role requires an interest in cybersecurity and data privacy, flexibility in a fast-paced environment, and a team-first attitude. This opportunity offers a flexible hybrid working model.

Requirements

• Bachelor's degree
• 5+ years of relevant professional experience and a background in crisis/issues management, cybersecurity, and/or corporate communications
• Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
• Excellent organizational skills and written and verbal presentation skills
• Prior client service, consulting, agency experience is a must
• Ability to advise and secure confidence of senior communications client contacts as well as account leads and junior team members
• Proven project management track record and comfort managing and working with staff at all levels
• Expert in Excel, PPT – can keep deliverables moving against project plans, as well as develop rollouts and roadmaps
• Ability to work under pressing deadlines across multiple projects – understands effective time management
• Demonstrated people management experience including mentorship and supervision of others
• Ability to excel in fast-paced, changing environments
• Travel required to clients and FTI office(s).
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas
• Strong work ethic, attention to detail and a service-oriented attitude

Responsibilities

• Develop strategic proposals and communications plans for clients and new business prospects
• Serve as a primary client contact, representing the team in client meetings, conference calls, and while working on client sites
• Manage client projects, including coordinating project rollouts, ensuring deadlines are met
• Scenario plan for likely outcomes and develop corresponding communications strategies
• Draft client materials (or review junior team deliverables where appropriate), including communications for key stakeholders, FAQs, media statements, among others
• Anticipate client and account team needs and concerns and proactively work with senior leaders to address them
• Actively participate in the generation of new business proposals and presentations
• Support the development, production and marketing of thought leadership surrounding emerging trends and issues
• Foster talent, by serving as a coach and mentoring junior team members

Benefits

• Flexible hybrid working model
• Professional development programs focused on fostering leadership, growth and development opportunities
• On-the-job learning
• Self-guided professional development courses and certifications
• Dedicated coach for mentorship, guidance, and support
• Tailored programs for critical professional milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Director