Director Customs Brokerage

RXO, Inc.•Charlotte, NC

5d•$130,000 - $150,000

About The Position

As Director of Customs Brokerage at RXO, you will provide strategic, operational, and commercial leadership across our multi-location Customs Brokerage operation while partnering with business leaders to build a fully integrated cross-border solution. This role requires an entrepreneurial, hands-on leader who can scale operations, strengthen compliance, and drive growth by shaping the future strategy of the brokerage function, its capabilities, and customer interface. Become a part of our growing, dynamic team and we’ll help you develop to a level that will exceed your expectations and support you in reaching your career goals.

Requirements

Licensed U.S. Customs Broker (required)
7 years of experience in a 3PL Global Freight Forwarding or Customs Brokerage organization, with at least 5 years of leadership experience managing both remote and local employees
Deep knowledge of domestic and international customs regulations, policies, and procedures
Demonstrated ownership of regulatory compliance programs, including audit management and risk mitigation
Demonstrated ability to balance operational execution, compliance, and commercial growth

Nice To Haves

Bachelor’s degree or equivalent work experience
Sales or business development experience within cross-border or brokerage services
Strong strategic planning and project management skills
Proven ability to establish and maintain effective, collaborative customer relationships both internally and externally
Experience driving process improvement and operational standardization across multiple locations
Excellent verbal and written communication skills

Responsibilities

Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight
Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations
Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings
Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline
Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams
Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes