Director, Customer2030 Strategy & Deployment - Commercial

AstraZeneca•Gaithersburg, MD

1d•$194,571 - $291,857•Onsite

About The Position

The Director, Customer2030 Strategy & Deployment – Commercial will be the overall product owner for Customer2030’s sales and marketing capabilities. Reporting to the Head of Innovation & Business Planning, the role is strategically positioned to own the Cusomer2030 commercial roadmap and drive adoption of Customer2030 capabilities for US Oncology Franchises (sales & marketing). The role sits at the center of business transformation, AI / technology fluency, and Oncology commercialization. You will champion machine learning, GenAI, and agentic solutions that drive tangible business value. You will be responsible for the full lifecycle of Customer2030 capabilities, from ideation to delivery, adoption / change management, and day-to-day program management. Further, you will be the bridge between US Oncology and the broader AZ enterprise for customer engagement capability building.

Requirements

At least 5 years professional experience as either a strategy consultant or pharma company employee, with a meaningful portion of that time leading digital / AI transformations for a pharma commercial function
Strong analytical fluency, able to translate between brand strategy, pharma commercial data sets, and appropriate analytical methods
Exceptional communication skills and the ability to operate successfully in highly matrixed organizations
Effective interpersonal and relationship management skills with consultative approach and ability to interact and build trust
Operational effectiveness, highly organized process with follow through
Strong initiative to understand our core business goals and establish processes or programs to set direction, generate alignment and push forward
Resourceful, motivated, influential and proactive; able to prioritize in a fast-growing organization

Nice To Haves

Graduate degree (MBA, Masters, MD or PhD preferred)
At least 2 years experience with a top-tier strategy consulting firm or investment bank
Demonstrated commercial experience in Oncology

Responsibilities

Own the strategy and transformation roadmap for Customer2030 commercial capabilities, overseeing planning and budget management processes
Develop quantifiable business cases and value narratives for the next horizons of sales and marketing capabilities in collaboration with US Oncology Franchises and technical delivery teams
Support engagement with the US Oncology Leadership team (OLT) to ensure top-down alignment on the AI roadmap and co-creation on key capability design choices
Track industry, market, and innovation shifts to anticipate opportunities and risks
Define KPIs and monitoring to evaluate progress and pivot when needed
Drive the thought leadership that shapes how sales and marketing capabilities are built, optimizing for solutions that solve key business needs that are also scalable / sustainable
Identify people and process changes required to successfully stand-up Customer2030 sales and marketing capabilities, and ensure these are acted on in coordination with AI product construction / delivery
Act as change leader, delivering the Customer2030 narrative for sales and marketing teams, also partnering with Business Excellence and Franchise teams on the training plan
Oversee day-to-day program management for sales and marketing capabilities, ensuring high fidelity between the Customer2030 vision/roadmap and what is executed
Ensure accurate and timely translation of business needs into technical requirements in partnership with Enterprise AI (data science)
Approve scope and release of major AI updates
Track progress and surface interdependencies, creatively addressing key challenges and blockers and escalating to senior leadership as necessary