Director, Customer Value NA
About The Position
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Director, Customer Value Job Summary Iron Mountain is seeking an experienced and motivated Director, Customer Value to join our North America Digital Customer Value team. In this role, you will be responsible for leading and managing a high-performing regional team of Junior and Senior Customer Value Managers while driving customer satisfaction, retention, and revenue growth. You will balance strategic regional leadership with hands-on account management, overseeing regional operations and directly managing a small book of key business accounts to maintain firsthand market insights.
Requirements
- Demonstrated experience managing, inspiring, and developing a team of customer-facing professionals to exceed regional goals.
- Strong customer relationship management background with a track record of building long-term partnerships and managing large, complex accounts.
- Advanced skills in customer data analysis and reporting, with a clear focus on driving growth through renewals and revenue expansion strategies.
- A Bachelor’s degree or equivalent experience
- Professional English communication proficiency
- Ability to fulfill travel requirements of less than 5%
Responsibilities
- Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives.
- Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty.
- Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance.
- Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.
Benefits
- Competitive compensation and benefits packages aligned with your experience level.
- Flexible work options and alternative work arrangements to support your personal well-being.
- Generous paid time off and holiday schedules.
- Comprehensive health, wellness, and retirement plans.
- Meaningful opportunities for continuous learning and professional career growth within Iron Mountain.
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What This Job Offers
Job Type
Full-time
Career Level
Director
