Director, Customer Trust
About The Position
Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our business. In this role, you will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement. You will translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth. About the Role In this opportunity as Director, Customer Trust, you will: Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives. Security and Privacy Delivery: Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response. Customer Experience: Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives. Cross-functional Collaboration: Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects. External Engagement: Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security. Team Leadership: Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management. Continuous Improvement: Foster a culture of continuous learning and improvement within the Customer Trust organization.
Requirements
- Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
- Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
- Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.
- Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.
- Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.
Responsibilities
- Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
- Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
- Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
- Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.
- Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
- Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
- Foster a culture of continuous learning and improvement within the Customer Trust organization.
Benefits
- Flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way supportive workplace policies
- Work from anywhere for up to 8 weeks per year
- Career Development and Growth opportunities
- Grow My Way programming
- Skills-first approach to career development
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
