Director Customer Support - US Customer Solutions Group
About The Position
Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Marvell’s U.S. Customer Solutions Group is the frontline interface for our most strategic customers—hyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell’s cutting-edge switching solutions. Our engineers are deeply embedded with customers, providing expert support across hardware, software, and system integration. Their efforts have cultivated long-standing, high-trust relationships that are vital to Marvell’s growth strategy. As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell’s reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group.
Requirements
- Bachelor’s or Master’s degree in Computer Science or Computer Engineering.
- 15+ years of experience in networking, with a focus on data center and AI infrastructure.
- 7+ years of experience managing engineering teams.
- 7+ years of experience in customer-facing roles, providing technical support and solutions.
Nice To Haves
- Experience with switch driver development and community software such as SAI/Sonic.
- Proficiency in developing and debugging device drivers and silicon.
- Understanding of system-level switch and hardware requirements.
- Familiarity with networking protocols and VLSI design.
- Strong leadership and communication skills, with the ability to inspire and guide teams.
Responsibilities
- Lead and grow a high-performing technical support team focused on North American customers.
- Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs.
- Manage and nurture customer relationships, ensuring a seamless experience from design to production.
- Coordinate with internal engineering teams to align customer needs with product development.
- Drive participation in industry trade shows and represent Marvell in technical forums.
- Contribute to global leadership projects within the Customer Solutions Group.
Benefits
- employee stock purchase plan with a 2-year look back
- family support programs
- robust mental health resources
- recognition and service awards
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What This Job Offers
Job Type
Full-time
Career Level
Director
