Director, Customer Success

AdQuick•New York, NY

4d•$115,500 - $125,000•Onsite

About The Position

AdQuick is the leading operating system for out-of-home advertising — the platform brands and agencies use to plan, buy, and measure billboards, transit, DOOH, and every format in between. As we continue to scale, our customers need a partner who knows our platform inside and out and can be on the ground with them, turning AdQuick into a competitive advantage for their teams. We're hiring a Director of Customer Success to be that partner. This is a senior, client-facing role for someone who thrives on building relationships in person, geeks out over the product, and treats every customer outcome like their own. You'll be the most knowledgeable AdQuick user in the room — and the person clients call first when they want to push the platform further.

Requirements

7+ years in Customer Success, Account Management, or Strategic Accounts at a B2B SaaS or AdTech company — with at least 2 years owning enterprise relationships.
Background in OOH, programmatic, media planning, or ad measurement strongly preferred. If you've used AdQuick (or competing platforms) as a customer, even better.
Genuinely tech-savvy. You're comfortable in SQL, can read an API doc, build a dashboard in Looker or Tableau, and pick up new tools faster than most engineers expect.
A natural in front of people — you draw energy from a full conference room, a client dinner, or a six-stop customer tour, and you make others feel that energy too.
Polished communicator who can hold the room with a CMO at 9 a.m. and trade jokes with a media buyer over drinks at 9 p.m.
Customer-obsessed to a fault. You take ownership of outcomes, sweat the details, and follow up before anyone has to ask.
Willing to travel— you see time on the road as the best part of the job, not the worst.
Track record of growing accounts, hitting retention targets, and being the name customers ask for by reference.

Nice To Haves

Experience at a high-growth startup that scaled from Series B to public.
Existing relationships with brand-side marketers and media agencies.
Comfort presenting at industry events or on podcasts.
Prior experience building a CS function or mentoring junior CSMs.

Responsibilities

Own a portfolio of AdQuick's most strategic media supplier and agency accounts, serving as their primary point of contact and trusted advisor from kickoff through campaign measurement.
Be the platform expert. Operate AdQuick at a power-user level across planning, buying, creative workflows, attribution, and the AdQuick Copilot AI — and confidently demo any feature on the fly.
Lead in-person client trainings, on-site workshops, and quarterly business reviews across customer offices in major markets — you'll be on a plane often, and you'll love it.
Host clients for dinners, industry events, and conference activations (Cannes, OAAA, AdWeek, NAB) — building genuine relationships that compound over years, not quarters.
Partner closely with Sales, Product, and Engineering — translating customer feedback into prioritized product input, and rolling new features out to your accounts the day they ship.
Drive measurable outcomes: gross retention, net revenue retention, product adoption, and expansion across your book of business.
Build playbooks, templates, and training materials that scale your impact across the broader CS team.
Identify expansion opportunities — additional markets, new ad formats, programmatic DOOH, attribution add-ons — and partner with Sales to land them.