Director, Customer Success
About The Position
proteanTecs is a pioneering startup that's giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics. Here at proteanTecs, you'll be part of a team that's unlocking deep insights to make electronics more reliable, efficient, and high-quality. We're trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world's largest and most notable companies in tech. We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone who brings both technical depth and executive presence to every interaction. You will lead a team of application engineers (with backgrounds in Physical Design) and own the end-to-end customer experience at our most strategic account.
Requirements
- 8+ years of experience in the semiconductor industry — Physical Design (PD) and/or Design Verification (DV) background strongly preferred
- Proven experience managing and leading technical teams
- Track record of owning and growing strategic customer relationships at large semiconductor companies or hyperscalers
- Ability to operate at both the technical and executive level — equally comfortable in a design review and a business QBR
- Strong communication, presentation, and interpersonal skills
Responsibilities
- Lead and grow a team of Customer Success / Application Engineers with PD backgrounds
- Own the technical relationship with key strategic accounts — serve as the senior point of contact and trusted advisor
- Drive customer onboarding, adoption, and long-term success with proteanTecs' product
- Identify expansion opportunities within existing accounts and partner with the sales team to drive growth
- Translate complex technical challenges into actionable solutions, working closely with product and R&D teams
- Build and maintain executive-level relationships at customer organizations
- Define and track KPIs for customer health, satisfaction, and retention
- Represent the voice of the customer internally — influence product roadmap and prioritization
- Manage cross-functional engagements including FAE, Sales, Business Development, Marketing, and R&D
- Travel to customer sites as required (domestic and international, up to 20%)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
