Director, Customer Success & Solutions - 210546
About The Position
The Director, Customer Success & Solutions leads Landmark’s forward-deployed customer-facing teams and drives Customer Success modernization across global regions. This leader will build scalable operating models, improve customer outcomes, strengthen operational efficiency, and support sustainable growth across complex energy software environments. Halliburton Landmark delivers digital solutions that enable energy operators to make more connected, data-driven decisions across the full asset lifecycle. Landmark’s platforms integrate subsurface, drilling, production, and asset intelligence into a scalable, open ecosystem that supports planning, execution, and optimization. By combining deep domain expertise with advanced analytics, cloud technologies, and AI, Landmark helps customers accelerate insights, improve performance, and drive operational excellence in complex energy environments. Our approach at Halliburton Landmark is rooted in close collaboration, deep domain expertise, and practical innovation. We work across disciplines to solve complex energy challenges by turning data into actionable insight and delivering solutions that scale across the asset lifecycle and create measurable customer impact.
Requirements
- 15+ years of leadership experience in customer success, professional services, field engineering, technical services, or related customer-facing functions.
- 5+ years leading customer-facing organizations at scale, including direct management of managers or directors.
- Proven experience building or substantially scaling Customer Success, Professional Services, Solutions, or Field Engineering organizations.
- Experience designing customer segmentation, regional coverage, and scalable engagement models.
- Strong record driving Customer Success modernization, operational transformation, and measurable customer outcomes.
- Domain experience in energy software, industrial software, scientific computing, or complex technical software environments.
- Strong executive presence with the ability to influence customer, product, engineering, and commercial stakeholders.
- Skills are typically acquired through completion of an undergraduate degree in geoscience, engineering, drilling or computer science and 15 years of experience in E&P which includes experience in project management and management experience.
Nice To Haves
- Experience leading global, multi-region customer-facing organizations through transformation or rapid scale.
- Deep understanding of enterprise adoption, value realization, support models, and customer lifecycle management.
- Operational discipline with experience improving service levels, productivity, and business performance.
- Track record of building high-performing teams, developing leaders, and creating scalable talent structures.
- Experience supporting digital transformation, AI, analytics, cloud, or advanced technical software solutions
- Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
- Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
- Explore and apply agentic AI systems to streamline workflows and automate tasks.
- Leverage AI tools to boost efficiency, creativity, and innovation in daily work.
- Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.
Responsibilities
- Leads global forward-deployed teams across Customer Success, Professional Services, Solutions, and Field Engineering.
- Modernizes the Customer Success operating model to improve value realization, service delivery, and customer experience.
- Builds scalable customer segmentation, regional coverage, and engagement models that align resources to customer impact.
- Drives operational efficiency through consistent processes, measurable outcomes, and disciplined execution across regions.
- Connects customer needs with Product, Engineering, Sales, and Services to strengthen Landmark’s portfolio and customer experience.
- Enables scalable growth in complex enterprise environments across energy software, industrial software, and scientific computing.
Benefits
- Competitive compensation commensurate with experience.
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What This Job Offers
Job Type
Full-time
Career Level
Director
