Customer Success Director
About The Position
As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients. Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands. This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically. Your contribution will be essential to our clients' success and the growth of our business.
Requirements
- 5+ years Account Management or Customer Success experience, preferably B2B
- Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
- Consistent track record of providing stellar support to customers
- Strong understanding of the digital marketing ecosystem
- Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
- A healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Critical thinker and inventive problem-solver
- Proven track record of quality verbal and written communication skills
- Customer-focused, commercially minded, service-oriented
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills
Nice To Haves
- Affiliate & Partnerships Industry Fundamentals Certification by PXA
Responsibilities
- Deliver world-class support to our top clients
- Maintain a balanced, proactive/reactive relationship with your assigned accounts
- Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
- Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
- Account monitoring, regular check-ins and relationship building
- Training, product support, and appropriate delegation when technical issues and feature requests arise
Benefits
- Health & Prescription coverage
- vision and dental care
- virtual health care
- out-of-country medical coverage
- Insurance coverage (life, short-term disability, long-term disability, and more)
- Health Care Spending Account
- Two different Employee Assistance Programs
- Responsible PTO policy
- mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
- monthly gym reimbursement policy
- Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- free Coursera subscription
- PXA courses
- 26 weeks of fully paid leave for the primary caregiver
- 13 weeks of fully paid leave for the secondary caregiver
- technology stipend to help you set up your home office
- monthly allowance to cover your internet expenses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
