Director, Customer Solutions (Auto Finance Solutions/Vehicle Values)

J.D. Power • Michigan - Remote, MI

12d • $140,000 - $160,000 • Remote

About The Position

We’re seeking a strategic and analytical leader to drive sustainable growth by delivering automotive data solutions that create measurable customer value and strengthen long-term client relationships. This role will champion excellence in solution delivery, partner across the business to accelerate revenue and retention, and elevate our market influence through expertise, innovation, and strategic engagement. As the Director Auto Finance Solutions, you will play a pivotal role in informing JD Power’s strategic direction. Your insights will directly influence our growth strategy, product development, marketing positioning, and sales enablement. By embedding product knowledge and competitive intelligence into core business processes, you’ll help sharpen our market edge and accelerate innovation.

Requirements

• Bachelor’s Degree
• Extensive automotive finance experience industry preferred.
• Background in automotive finance operations preferred.
• Strong understanding of Used Vehicle Values and Residual values preferred
• Strong analytical, strategic thinking, and communication skills
• Proven ability to influence and collaborate across business units
• Comfortable navigating ambiguity and driving clarity in fast-paced environments

Nice To Haves

• Master’s Degree preferred

Responsibilities

• Supporting the Customer Success team in achieving the gross retention goals by Meeting SLAs by customer segmentation level for Solution Delivery across our 600+ hundred accounts
• Ensure that we add value to our solutions each year to support annual pricing
• Address any solution related drivers of attrition
• Supporting the Sales team in achieving the new business goals by Helping them to identify cross-sell/up-sell opportunities
• Helping them identify white space opportunities for selling-in existing products – this is especially true for the automotive data products
• Developing new solutions that can be sold into existing accounts and enable us to add new clients.
• Working with the Marketing team to help achieve our financial goals by: Ensuring we have a 12-month campaign plan that supports both our gross retention and new business goals
• Developing content for regular communication with our customer communities
• Ensuring that our solutions are properly represented on the J.D. Power website
• Working with the PR team to develop press releases and content for media outreach
• Working with the Product team to help achieve our financial goals by: Supporting New Product Development and Product enhancements
• Articulating client needs for new solutions
• Identify competitive challenges and opportunities

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Welcome to JD Power Careers! JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director