Director, Customer Solutions

Coca-Cola•Atlanta, GA

About The Position

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. As part of the NAOU Supply Chain & Customer Operations team, this leader connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system. The role addresses high-impact execution challenges through analytics, digital enablement, risk mitigation, cross-functional leadership, practical problem solving, and disciplined execution. The Director builds systemwide capabilities and serves as the customer-facing supply chain lead, aligning customer priorities, system capabilities, and cross-functional resources. The role advances digital, AI, automation, and order-to-cash capabilities; leads customer-specific service improvement plans; and uses metrics, scorecards, and risk signals to mobilize teams and improve performance. It also leads operating forums and transformation efforts that turn data and insights into aligned decisions and sustained execution across customer, bottler, and cross-functional teams.

Requirements

Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or a related field; equivalent education and relevant experience may be considered.
Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.
Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfillment channels.
Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans.
Working knowledge of Power BI, AI-enabled analytics, automation, and decision-support tools that convert operational data into actionable insights and reduce manual effort.
Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact.
Skill in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.
Must be currently authorized to work in the United States on a full-time basis and must not require Coca-Cola sponsorship to continue to work legally in the United States.

Nice To Haves

MBA, master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or a related discipline.
7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.

Responsibilities

Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.
Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
Lead customer-specific service improvement plans to strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.
Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.
Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.