Director, Customer RGM- Regions

CONA Services • Charlotte, NC

19d

About The Position

This Director, Customer RGM- Regions is responsible for driving the strategic agenda and capabilities for an entire Channel, Customer group by overseeing projects of the multi-year development and vision of the RGM department. This role also creates transparency of performance insights and actions to all stakeholders; collaborates with field and customer teams; maintains accountability for the delivery of the annual Revenue, Rate, and Profit plan for CCCI; while also creating customer value. This position will lead, coach, and develop a team of RGM Solutions Leads, Sr. Leads, Managers, Sr. Managers.

Requirements

• Strong Project Management and communication skills
• Capable of multi-tasking under high-pressure situations
• Strong analytical, organizational, and time management skills
• Ability to influence and collaborate cross-functionally. Data management and data manipulation across Microsoft Office suite (Excel) and in-house systems
• High understanding of Pricing and RGM principles
• Experience within the CPG industry preferred
• Experience leading teams and managing others with a demonstrable strategic analysis portfolio
• Attention to detail and strong self-motivated follow-up skills are a must-have
• Bachelor’s degree (4 years in Finance, Accounting, Business Administration, Marketing)
• Knowledge acquired through 7 or more years of work experience

Nice To Haves

• Masters degree highly preferred

Responsibilities

• Direct RGM Strategy Design and Implementation initiatives that maximize revenue within a given set of channels or large-scale customer group and managing and interpreting multi-scenario models to optimize Revenue strategies
• Lead the administration of frequent analysis on market initiatives and presents results, solutions, and recommendations to Sr. Management; by coordinating performance summaries and post-event ROI analytics
• Direct the maintenance channel and or customer guardrails and pricing guidelines to be implemented in the marketplace; through the annual planning process representing and co-leading the RGM team in large impact company-wide initiatives
• Coordinate with external stakeholders (eg CCNA) on diverse set Revenue impacting topics; including: but not limited to funding, Annual planning, insights, investment rates, and COGS
• Identify pricing opportunities and works collaboratively with teams to implement and streamline processes across complex system transitions
• Lead the training and development activities through education and on-boarding the RGM team while working collaboratively with internal stakeholders on highly complex terms and business impacts (IP COGS, Marketing Credits, RGM Waterfall, CMA Agreements, Brand Partner Programs, etc.)
• Motivate teams to achieve performance metrics and foster passion through consistent, effective communication and internal presentations and supporting all annual review development and processes to drive a peak performance culture
• Drive process improvement and efficiencies across the RGM department
• Determine and document business objectives by challenging assumptions, and developing a roadmap and execution plan
• Direct, lead, and motivate a team to deliver results by communicating company goals, safety practices, and deadlines; engage and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods while maintaining customer focus; and embody company purpose and values to inspire servant leadership

Benefits

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees