Director- Customer Personalization Product Management
About The Position
The Enterprise Digital Experiences (EDX) team leads development of the Mobile App & Website and is focused on building best-class digital experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. As customer expectations continue to evolve, Personalization is becoming a critical differentiator in how we engage customers across digital touchpoints. The Customer Personalization team is responsible for shaping intelligent, contextually relevant experiences that help customers discover value, achieve their goals, and strengthen their relationship with American Express. This role requires a strategic product leader who can define the team’s vision, influence enterprise priorities, and drive measurable business outcomes through modern personalization capabilities. The ideal candidate combines strong product leadership, customer-centric thinking, and deep cross-functional collaboration to scale personalization across channels, journeys, and experiences.
Requirements
- Strategic product leader.
- Strong product leadership skills.
- Customer-centric thinking.
- Deep cross-functional collaboration skills.
Responsibilities
- Define the team’s vision for customer personalization.
- Influence enterprise priorities related to personalization.
- Drive measurable business outcomes through modern personalization capabilities.
- Scale personalization across channels, journeys, and experiences through cross-functional collaboration.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
