Director, Customer Partner - Retail

Kyndryl•No City (KUS51445) Pennsylvania Default MY2, PA

5d•$161,520 - $290,760

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The role is a high-impact leadership role where the individual will be the strategic architect of the relationship with Kyndryl's most significant customers. The role involves building deep, trusted connections with C-suite executives and bringing the full power of Kyndryl’s global expertise to solve complex business challenges. The individual will have the opportunity to shape how the consulting practice operates today and evolves for the future.

Requirements

Minimum of 5+ years experience running account P&L with experience managing sales process end-to-end
Retail industry experience
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers
Ability to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes

Nice To Haves

Bachelor's degree or Master’s degree
Sales experience in technical solutions

Responsibilities

Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
Generate new opportunities and expand existing work into larger scopes and new capabilities.
Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Create, maintain, and develop deep connections with top-level decision-makers.
Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
Use knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
Use creativity and expertise to transform the future of account management.