Director Customer Logistics
About The Position
The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.
Requirements
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
- Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
Nice To Haves
- Master's degree preferred
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
Responsibilities
- Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation.
- Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
- Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
- Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary.
- Lead account(s) during peak seasons, special projects, and implementations.
- Identify expansion opportunities with current customer(s).
- May participate in business development and start up activities for new customers.
- Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
- Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
- Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
- Performs other duties as assigned.
Benefits
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
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What This Job Offers
Job Type
Full-time
Career Level
Director
