Director, Customer Learning & Development

Mastercard•O'fallon, MO

7d•$136,000 - $224,000•Onsite

About The Position

Leads the execution of customer learning and capability-building initiatives across North America, supporting client adoption, readiness, and business outcomes through scalable Academy programs. Drives cross-functional and cross-regional collaboration to deliver high-quality learning solutions and address complex customer needs. Manages a team including supports resource planning, performance tracking, and continuous improvement of Academy programs.

Requirements

Strong execution and delivery focus with ability to translate strategy into actionable plans
Customer-centric mindset with emphasis on adoption, enablement, and experience
Cross-functional collaboration in a matrixed environment
Stakeholder management and communication across customer and internal teams
Program management and operational excellence
People leadership and team development
Demonstrated ability to increase results and efficiencies through both thought leadership and technology solutions.

Responsibilities

Execute Customer Learning & Development strategy for North America, aligning Academy programs with organizational priorities and enhancing delivery models, tools, and processes.
Lead delivery of Academy programs and engagements, building strong relationships with customer stakeholders to support capability development, solution adoption, and value realization.
Serve as an escalation point for complex customer needs, ensuring timely response and maintaining high levels of customer satisfaction.
Oversee the development and delivery of learning paths and scalable programs that support product understanding and operational excellence.
Partner cross-functionally with Product, Services, Customer Delivery, and Sales teams to ensure consistent messaging, aligned priorities, and effective program delivery.
Identify opportunities to enhance learning impact, including improving engagement, supporting growth initiatives, and enabling customer success through targeted education.
Promote knowledge sharing and adoption of best practices to strengthen internal alignment.
Ensure programs align with organizational and compliance standards, while driving continuous improvement in execution and measurement of outcomes.
Support performance tracking, reporting, and optimization of Academy programs to improve effectiveness and demonstrate both learning and revenue impact.
Manage and develop a team including goal setting, performance management, coaching, and development.
Foster a culture of accountability, collaboration, and continuous improvement.
Support resource planning and prioritization to align with demand and strategic objectives.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement