Director, Customer Innovation Strategy, Execution & Workflow

Danaher Corporation

2d•Remote

About The Position

The Director, Customer Innovation Strategy, Execution and Workflow is responsible for delivering Cytiva’s customer‑driven innovation agenda for priority strategic accounts. Working collaboratively across the organization, they will design, execute and govern high-impact innovation collaborations that accelerate customer outcomes and strengthen Cytiva's position as a strategic innovation partner. This position reports to the Vice President, External Innovation Partnerships and is part of the Chief Technology Office (CTO) organization. The position is remote however, high consideration will be made for those that can be onsite in Marlborough, MA/Uppsala Sweden

Requirements

Bachelor’s degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline.
Experience leading strategic, customer‑facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co‑creation models, and collaborative R&D with priority or strategic customers.
Proven ability to lead cross‑functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority.
Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high‑quality decision‑making, and scalability.
Strong executive‑level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long‑term strategic value.

Responsibilities

Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives to Cytiva’s broader innovation agenda.
Serve as one of the primary executive interfaces for strategic customers, co‑leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow‑through.
Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships.
Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high‑quality decision‑making.
Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross‑functional teams, and championing operational excellence in customer‑centric innovation.