Director Customer Experience (CX)
About The Position
As Director Customer Experience (CX) here at Honeywell Technologies, you will lead the customer experience strategy and execution for the Hospitality Vertical of Building Automation (BA) Americas, serving as the primary CX leader for the Hospitality business. This leader will be responsible for driving customer satisfaction, operational excellence, and cross-functional alignment across the customer lifecycle to ensure a seamless, differentiated customer experience. The Director will partner closely with Sales, Integrated Supply Chain (ISC), Offering Management, Services, and Customer Experience teams to improve business performance, strengthen strategic customer relationships, and drive transformational initiatives that enhance the overall customer journey. The successful candidate will act as a strategic change agent, leading an established Customer Experience organization while championing customer-centric practices that support growth, retention, operational excellence, and long-term customer loyalty throughout the Hospitality segment. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Requirements
- Lead the customer experience strategy and execution for the Hospitality Vertical of Building Automation (BA) Americas.
- Serve as the primary CX leader for the Hospitality business.
- Drive customer satisfaction, operational excellence, and cross-functional alignment across the customer lifecycle.
- Ensure a seamless, differentiated customer experience.
- Partner closely with Sales, Integrated Supply Chain (ISC), Offering Management, Services, and Customer Experience teams to improve business performance.
- Strengthen strategic customer relationships.
- Drive transformational initiatives that enhance the overall customer journey.
- Act as a strategic change agent, leading an established Customer Experience organization.
- Champion customer-centric practices that support growth, retention, operational excellence, and long-term customer loyalty throughout the Hospitality segment.
Responsibilities
- Lead the customer experience strategy and execution for the Hospitality Vertical of Building Automation (BA) Americas.
- Serve as the primary CX leader for the Hospitality business.
- Drive customer satisfaction, operational excellence, and cross-functional alignment across the customer lifecycle.
- Ensure a seamless, differentiated customer experience.
- Partner closely with Sales, Integrated Supply Chain (ISC), Offering Management, Services, and Customer Experience teams to improve business performance.
- Strengthen strategic customer relationships.
- Drive transformational initiatives that enhance the overall customer journey.
- Act as a strategic change agent, leading an established Customer Experience organization.
- Champion customer-centric practices that support growth, retention, operational excellence, and long-term customer loyalty throughout the Hospitality segment.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
