Director, Customer Enablement

Absorb•Tampa Bay, FL

2d•Remote

About The Position

The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation We’re seeking a Director of Customer Enablement to lead and scale Absorb’s global customer education and engagement strategy. In this role, you’ll own Absorb Academy—our centralized hub for customer learning—and drive measurable outcomes across engagement, adoption, and long-term value realization. This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever. As both a strategic architect and visible thought leader, you’ll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences—while confidently representing Absorb’s customer education vision internally and externally. Absorb Culture - Absorb LMS

Requirements

10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
Proven experience scaling customer education programs for 5,000+ customers
Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
Track record of measuring and proving ROI for customer education and enablement investments
Experience building and managing live events, customer communities, and certification programs at scale
Strong executive presence with the ability to influence, inspire, and communicate across all levels
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Nice To Haves

Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

Responsibilities

Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market
Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale