Director, Customer Development Integration Management Office (IMO)

Kimberly-Clark • Chicago, IL

5d • Hybrid

About The Position

The Director, Customer Development Integration Management Office (IMO) leads the North America Customer Development integration agenda and serves as the central integration lead across Customer Development workstreams and a key connector to the broader Integration Management Office. The role owns the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting. It partners independently with senior leaders across Customer Development, DCC, Finance, Supply Chain, DTS, RGM, Customer Logistics, and other functions to drive alignment, resolve critical issues, and deliver integration priorities.

The position requires customer perspective, strategy, integration, and program management expertise, with the ability to bring structure to ambiguity, influence senior stakeholders, and translate strategy into execution. The expected commitment period is November 2026 through December 31, 2027. The role uses Kimberly-Clark’s flexible work model, blending remote work with intentional in-person collaboration. Kimberly-Clark will support in-country relocation for the selected candidate, subject to applicable mobility policies.

Requirements

• Bachelor’s degree required.
• At least 7 years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.
• Experience leading complex, cross-functional initiatives within a large organization.
• Demonstrated ability to work with and influence senior leaders.
• Strong customer and commercial perspective, including understanding of customer needs, retailer dynamics, and Customer Development priorities.
• Ability to structure complex and ambiguous problems and develop clear paths forward.
• Demonstrated ability to lead complex, cross-functional programs with multiple workstreams and interdependencies.
• Strong written, verbal, presentation, and PowerPoint skills, including the ability to synthesize complex information for senior leaders.
• Strong business judgment and understanding of business risks, opportunities, and tradeoffs.
• Ability to build alignment and drive accountability across senior stakeholders without direct authority.
• Understanding of organizational dynamics and ability to support business adoption of integration decisions.
• Strong understanding of CPG, retail, customers, and commercial organizations.
• Self-starter who operates effectively in a fast-paced environment with evolving priorities.
• Proven ability to collaborate effectively across functions and organizations.

Nice To Haves

• MBA or relevant advanced degree.
• Experience with large-scale integration, transformation, organizational change, or business process initiatives.
• Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience.

Responsibilities

• Lead the Customer Development integration roadmap across workstreams, ensuring clear milestones, ownership, dependencies, and outcomes.
• Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments.
• Structure and solve complex integration challenges, develop fact-based recommendations, and support critical leadership decisions.
• Manage dependencies across Customer Development and enabling functions and ensure alignment with the broader North America integration.
• Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues.
• Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones.
• Provide leadership with clear visibility into integration progress, risks, decisions, and areas requiring intervention.
• Engage and influence senior stakeholders across both organizations to maintain alignment and integration momentum.
• Ensure integration decisions consider customer impact and protect continuity of customer relationships.
• Translate integration decisions into successful business adoption.

Benefits

• Flexible work model blending remote work with intentional in-person collaboration.
• Eligibility for a target bonus.
• Comprehensive benefits suite, including a 401(k) and Profit Sharing plan.
• In-country relocation support for the selected candidate, subject to applicable mobility policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director