Director, Customer Care
About The Position
We are seeking an experienced and strategic leader to join our organization as Director, Customer Care. In this role, you will lead the overall performance, execution, and evolution of the Customer Care function—ensuring a high-quality customer experience while driving operational efficiency, team development, and revenue influence outcomes. You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement initiatives. This role requires a balance of strategic thinking, operational rigor, and strong people leadership to successfully execute in a high-volume, multi-channel environment. A successful candidate will demonstrate the ability to translate strategy into execution, build high-performing teams, and continuously optimize processes to improve both customer and business outcomes.
Requirements
- Experienced and strategic leader
- Ability to balance strategic thinking, operational rigor, and strong people leadership
- Experience in a high-volume, multi-channel environment
Responsibilities
- Lead the overall performance, execution, and evolution of the Customer Care function
- Ensure a high-quality customer experience
- Drive operational efficiency, team development, and revenue influence outcomes
- Oversee a team of Customer Care Managers and their respective teams
- Provide leadership across daily operations, performance management, workforce strategy, and continuous improvement initiatives
- Translate strategy into execution
- Build high-performing teams
- Continuously optimize processes to improve both customer and business outcomes
Benefits
- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
