Director - CRM Agentic Solutions

AstraZeneca • Gaithersburg, MD

1d • $186,014 - $279,022 • Hybrid

About The Position

AstraZeneca is seeking an experienced, highly technical, and strategically minded Director to lead cross-functional teams building and deploying next-generation products using Salesforce CRM and Agentic AI for its AI30 initiatives. The Director will connect technical execution with business strategy and ensure delivery of high-quality, reusable, scalable solutions that create value for commercial and medical functions in US and global markets. The role combines architectural vision, hands-on development, leadership of offshore teams, and the ability to translate internal knowledge into business-friendly use cases.

The Director will define technical vision and architecture for Salesforce CRM and Agentic AI workstreams; develop, review, and prototype solutions in the Salesforce ecosystem; and lead implementation of Generative and Agentic AI capabilities. The role will guide engineers and cross-functional teams, promote modular and reusable design, and architect applications for performance, latency, localization, compliance, and global deployment. It will also build and mentor offshore teams, direct global delivery, and partner with business, product, compliance, legal, medical-regulatory, and security stakeholders to deliver secure, regulated products from concept through launch.

The position is hybrid in Gaithersburg, Maryland, with an average minimum of three days per week in the office. The annual base pay range is $186,014.40–$279,021.60. The role offers a short-term incentive bonus opportunity and eligibility for a salaried equity-based long-term incentive program, along with retirement, paid leave, and health benefits.

Requirements

• Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field.
• At least 8 years of progressive experience in software engineering, CRM architecture, or related technical roles.
• At least 3–5 years in a leadership or delivery-focused role managing teams.
• Deep familiarity with pharmaceutical commercial and medical affairs domains, such as HCP engagement, MSL workflows, and omnichannel orchestration.
• Expert-level hands-on experience developing on the Salesforce CRM platform, including Life Sciences Cloud and modern cloud integration patterns.
• Proven experience building, managing, and scaling offshore engineering teams in a global delivery model.
• Practical experience with Generative AI and Agentic AI technologies, such as agentic architecture, RAG architectures, and prompt engineering.
• Proven experience working with Compliance and Security teams to deliver regulated products, with a strong understanding of data governance and privacy.

Nice To Haves

• Experience leading teams that build production-grade Data Science or Machine Learning products in the pharmaceutical or biotech industry.
• Deep understanding of AWS cloud architecture patterns, Amazon Bedrock, or modern cloud data platforms such as Databricks or Snowflake.
• Direct experience integrating advanced AI capabilities with enterprise CRM platforms such as Salesforce.

Responsibilities

• Act as Product Architect, defining technical vision and high-level design for Salesforce CRM and Agentic AI workstreams, ensuring solutions are scalable, secure, and maintainable.
• Develop solutions hands-on, write and review code, and rapidly prototype within the Salesforce ecosystem, including Life Sciences Cloud, Agentforce, and AWS AgentCore.
• Lead technical implementation of Generative and Agentic AI capabilities that turn AstraZeneca’s internal knowledge base into accurate, contextually relevant, customized business use cases.
• Provide hands-on technical leadership and guidance across Salesforce engineering, Data Science, Data Engineering, and UX teams.
• Promote code quality, component reusability, and modular design to accelerate development and reduce technical debt.
• Architect and scale applications for performance, latency, localization, compliance, and other functional and non-functional needs across US and ex-US markets.
• Establish global deployment frameworks that account for regional regulatory requirements while maintaining a unified core architecture and strong user experience.
• Build, mentor, and guide offshore engineering teams, establishing engineering standards, code reviews, and agile delivery rhythms.
• Provide offshore partners with technical direction, architectural blueprints, and user stories aligned with US and global product roadmaps.
• Lead technical delivery of complex products from concept through launch, ensuring on-time, high-quality results.
• Engage Compliance, Legal, Medical-Legal Regulatory, and Security teams throughout the product lifecycle to meet regulatory requirements and internal security policies.
• Embed security and privacy requirements into architecture and oversee compliant implementation without impeding delivery timelines.
• Partner with Commercial and Medical Product Owners to translate roadmaps and business requirements into actionable technical specifications.
• Collaborate with the Sales Force Team, field excellence, Analytics, and other stakeholders to gather requirements, integrate products with their platforms, and ensure utility.

Benefits

• Short-term incentive bonus opportunity.
• Eligibility to participate in a salaried equity-based long-term incentive program.
• Qualified retirement program (401(k) plan).
• Paid vacation and holidays.
• Paid leaves.
• Medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director