Director, Critical Care Services Ontario

Ontario Health • Toronto, ON

5d • Onsite

About The Position

The Director, Critical Care Services plays a pivotal leadership role in shaping and advancing Ontario's critical care system. Responsible for the effective delivery of Ontario Health programs related to Critical Care Services, the Director drives initiatives that optimize access, quality, and outcomes for patients across the province. Reporting to the Vice President, this role provides strategic leadership across multiple provincial programs and serves as a key advisor in advancing the clinical and operational direction of Ontario's critical care system. The Director identifies emerging trends, anticipates future healthcare needs, and champions innovative solutions that strengthen the delivery of critical care services in a complex and evolving environment. As a senior leader, the Director is accountable for operational excellence, system performance, and the development of strategic partnerships across Ontario Health, healthcare providers, government, and other key stakeholders. The role leads high-performing teams, fosters a culture of innovation and continuous improvement, and ensures the capacity, expertise, and resources are in place to achieve organizational and system-wide objectives. The successful candidate is an accomplished healthcare leader with deep expertise in critical care, a strong track record of driving transformational change, and exceptional relationship-building, communication, and stakeholder engagement skills. This is a unique opportunity to make a significant impact on the future of critical care delivery and health system performance across Ontario.

Requirements

• Master of Health Administration (MHA), MBA in Healthcare, Master of Public Health (MPH), or similar
• Regulated Health Professional in good standing with their College preferred
• Expertise in Critical care
• 10 years of leadership experience, overseeing strategy, policy, projects, delivery, and information management
• Experience in leadership roles in complex health care organizations is an important prerequisite for this position
• Expert that understands extremely complex business needs and focuses on definitive solutions beyond the functional group and considers the Acute and Hospital Based Care (AHBC) strategy and mandate
• Broad understanding of changing priorities, trends, legislative requirements and/or other internal and external emerging issues and their potential impacts on goals, priorities, and activities within the function and across the organization
• Proven track record of successfully performing in at a leadership level position within relevant areas of focus.
• Evidence of experience in the successful development, implementation, and monitoring of operational, performance, accountability, and quality improvement initiatives at both strategic and operational levels.
• Ability to provide senior level advice and guidance on complex operational management, expansion and issue intervention needed to meet current demands and the evolving organizational needs and healthcare system requirements
• Strong skills in community and stakeholder engagement and facilitation.
• Strong communication, negotiation, and conflict resolution skills and evidence of ability to promote and maintain interpersonal relationships and strategic partnerships.
• Responsible for the effective development and execution of strategic corporate projects
• Lead contact and decision maker for specific organization-wide initiatives
• Sole advocate, decision maker for the designated operational area/program

Responsibilities

• Lead the design, evolution, and delivery of Ontario's Critical Care Services using the Quadruple Aim framework.
• Develop and execute strategic priorities that support regional critical care service delivery and health system transformation.
• Provide expert leadership on complex critical care initiatives, policy development, and system-wide improvement opportunities.
• Partner with government and healthcare leaders to advance innovative, evidence-informed solutions.
• Translate organizational strategy, performance data, and stakeholder needs into actionable plans and measurable outcomes.
• Oversee program performance, operational effectiveness, and continuous improvement initiatives.
• Leverage data, analytics, and system insights to identify challenges, inform decision-making, and drive sustainable results.
• Lead financial planning, budgeting, forecasting, risk management, and resource allocation to support strategic objectives.
• Build and maintain trusted relationships with senior healthcare leaders, hospitals, clinicians, government partners, and external organizations.
• Provide strategic guidance to support regional and provincial critical care priorities.
• Represent Ontario Health on provincial committees, advisory groups, and stakeholder forums.
• Foster collaboration across the health system to advance shared priorities and improve patient outcomes.
• Lead, mentor, and develop a high-performing team of specialized professionals.
• Create an inclusive, collaborative, and innovative culture focused on excellence, accountability, and continuous learning.
• Drive employee engagement, succession planning, talent development, and performance management.
• Inspire and empower teams to deliver meaningful impact across the healthcare system.

Benefits

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

What This Job Offers

• Job Type: Full-time
• Career Level: Director