Director, Creditor Insurance Product

CIBC • Toronto, ON

2d • Hybrid

About The Position

Our Personal Banking and Insurance team is focused on creating product experiences that protect clients and support the bank’s lending and card businesses. As a Director, Creditor Insurance Product Management, you’ll lead the strategy, development, and ongoing management of creditor insurance products across mortgages, loans, lines of credit, and credit cards. You’ll manage the end-to-end client experience, including product design, pricing, processes, frontline enablement, and performance monitoring to ensure our offerings deliver meaningful client value and strong business results. You’ll stay closely connected to market trends, the competitive landscape, and changes in the legal and regulatory environment, and translate those insights into product enhancements and business priorities. You’ll also lead product-related initiatives from planning through implementation, while partnering across lending, operations, technology, legal, compliance, finance, and external insurance providers. In addition, you’ll provide people leadership to a small team and help create a high-performing, accountable, and inclusive environment.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

• Deep experience in product management, ideally within banking, insurance, or a closely related financial services environment.
• Ability to balance client value, commercial outcomes, and operational feasibility.
• Strong knowledge of creditor insurance products, banking and insurance frameworks, and the risk and compliance considerations that shape product decisions.
• Comfort translating regulatory and legal changes into action.
• Strategic thinker with strong business judgment.
• Ability to assess market dynamics, product performance, and business opportunities to make informed recommendations.
• Comfort working with financial metrics, profitability considerations, and benefit realization.
• Collaborative influencer who builds credibility quickly and works effectively with senior leaders, cross-functional partners, and external providers.
• Clear communication skills, both verbally and in writing.
• Ability to influence decisions even when not having direct authority.
• Experience leading and developing high-performing teams, setting clear expectations, and creating an inclusive and accountable team environment.
• Ability to connect individual goals to broader business priorities.
• Bring your real self to work, and live CIBC values - trust, teamwork, and accountability.
• Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Responsibilities

• Develop annual product plans for creditor insurance products that optimize profitability, efficiency, and client satisfaction.
• Monitor market activity, competitor offerings, and product trends to inform recommendations and future product direction.
• Lead the end-to-end management of creditor insurance products, including pricing, performance metrics, process enhancements, and frontline training considerations.
• Ensure products continue to meet client protection needs and remain aligned to the underlying credit products they support.
• Maintain a strong understanding of banking and insurance regulatory requirements, internal risk policies, and compliance expectations.
• Monitor legal and regulatory developments and lead changes needed to keep products compliant and reduce reputational risk.
• Lead product-led initiatives of varying size and complexity, managing scope, timelines, budgets, and benefits realization.
• Coordinate cross-functional partners and support effective change management for impacted teams.
• Build strong partnerships with internal stakeholders including lending product teams, card product teams, retail operations, technology, legal, compliance, and finance, as well as external insurance providers.
• Influence senior stakeholders and executive partners to align on priorities, decisions, and delivery plans.
• Lead, coach, and support a small team by setting clear context, managing performance, removing barriers, and fostering an environment where people can do their best work.
• Hire and develop talent while ensuring policies, standards, and controls are applied fairly and consistently.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed