Director - Credit

SHI International•Somerset, NJ

About The Position

The Director of Credit will lead SHI’s internal credit, collections, and accounts receivable function within the Accounting/Controller organization. This leadership role will help define how SHI evaluates customer account risk, manages receivables exposure, resolves payment issues, and maintains disciplined credit governance as the business grows. The Director will partner across Finance, Sales, Legal, Operations, and leadership to improve cash flow visibility, support working capital goals, and establish consistent practices that can scale with the business. The role oversees credit evaluations, payment-term recommendations, account monitoring, portfolio risk management, and collections strategies. It also develops and maintains credit policies, approval standards, credit-limit guidelines, governance practices, and reporting. The Director builds and develops a high-performing team focused on accountability, operational excellence, business partnership, and continuous improvement. Travel to SHI, Partner, and Customer Events is required 25% of the time.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
10+ years of progressive experience in credit, collections, accounts receivable, financial operations, or customer risk management.
Prior experience leading a credit, collections, accounts receivable, or order-to-cash function within a large, complex, or high-growth organization.
4+ years of experience in a management position.
Experience leading teams, managing priorities across stakeholders, and driving measurable improvements in receivables performance, cash flow, or operational efficiency.
Experience developing scalable credit policies, procedures, approval frameworks, reporting standards, and operating practices.
Strong knowledge of customer credit risk, credit limit management, collections operations, accounts receivable, and portfolio monitoring.
Ability to evaluate customer financial information, payment history, credit exposure, and business context to make sound credit decisions.
Strong understanding of cash flow, working capital, receivables aging, collection effectiveness, and financial controls.
Ability to develop scalable credit policies, procedures, approval frameworks, reporting standards, and operating practices.
Ability to partner effectively with Finance, Sales, Legal, Operations, and business leaders while maintaining appropriate financial controls and credit discipline.
Strong leadership, executive communication, team development, and cross-functional collaboration skills.
Ability to travel to SHI, Partner, and Customer Events 25% of the time.

Responsibilities

Lead SHI’s credit, collections, and accounts receivable function to support cash flow performance, working capital objectives, and responsible business growth.
Develop, implement, and maintain credit policies, approval standards, credit limit guidelines, and governance practices across the organization.
Oversee customer account credit evaluations, payment term recommendations, account monitoring, and portfolio risk management.
Design and execute collections strategies to reduce outstanding receivables, improve cash conversion, and support timely resolution of payment issues.
Partner with Finance, Sales, Legal, Operations, and leadership to balance commercial priorities, customer account risk, and financial discipline.
Monitor receivables aging, credit exposure, payment trends, and risk indicators, and provide reporting and recommendations to leadership.
Build, develop, and lead a high-performing team focused on accountability, operational excellence, business partnership, and continuous improvement.
Lead teams and manage stakeholder priorities to drive measurable improvements in receivables performance, cash flow, or operational efficiency.