Credit Director

Clopay•Mason, OH

5d•Onsite

About The Position

Clopay Corporation is hiring a Credit Director for its Mason Headquarters Office. The role leads credit management and collections across the company, establishing policies and procedures while balancing customer needs with the company’s business interests. The Credit Director works closely with Sales, the CFO, the Company President, and other internal teams, and supervises the Credit and Deduction departments. The position also develops staff, supports sales growth while managing risk, and reports on credit activity and collection performance.

Requirements

Bachelor’s degree in Accounting, Finance, or Business.
Extensive credit experience in a similar organization or industry.
Intimate knowledge of construction lien and bond laws and related notice requirements.
A flexible, growth- and sales-oriented approach to credit management that facilitates sales growth while minimizing risk.
Strong communication and people skills.
Ability to analyze credit data by market and across the organization and make informed decisions aligned with company strategic goals.
Ability to work independently while partnering with internal customers to provide service to other departments and external customers.
Team-oriented approach, creative thinking, good follow-up skills, and attention to detail.

Nice To Haves

Master’s degree preferred.
Familiarity and experience within the commercial construction industry preferred.

Responsibilities

Establish policies and procedures for credit workflows, standardized collection letters, credit applications, and actions on aged accounts.
Work with the Sales organization, CFO, and Company President to balance customer needs with the company’s business interests.
Approve customer credit limits, handle special credit arrangements, and collaborate with management on deviations from standard payment terms.
Negotiate with and evaluate third-party credit reporting agencies, including Dun & Bradstreet.
Participate in the National Association of Credit Management and administer available educational products.
Develop relationships with credit and collections attorneys and agencies, engaging them as needed to collect delinquent accounts.
Negotiate favorable third-party collection rates and develop policies for using collection agencies.
Monitor credit activity, including monthly review of all accounts; audit delinquent accounts considered uncollectible and verify appropriate collection efforts before assigning bad-credit status.
Create and present management reports on large-account activity, summary aging analysis, and bad-debt reserve analysis.
Prepare and review collection reports and monitor aged accounts to evaluate the effectiveness of collection policies and procedures.
Supervise the Credit and Deduction departments, providing career development and mentoring and building a high-performing team.
Engage appropriate individuals to resolve customer disputes.