Director, Credit Risk Solutions Consulting

TransUnion•Toronto, ON

9d•CA$174,000 - CA$245,000•Hybrid

About The Position

The Director of Credit Risk Solutions Consulting leads a team of Solutions Consultants who partner with Sales and clients to uncover critical business issues and align them with TransUnion's solutions. Serving as a critical component of TransUnion's Trusted Advisor strategy, the team combines deep industry and product expertise with consultative engagement to drive product and solutions adoption, strengthen client relationships, and provide market insights that influence product strategy, innovation, and solution development. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. This role is responsible for defining and leading the evolution of the Solutions Consulting function, including consulting methodologies, engagement models, capability development, and resource deployment. The successful candidate will establish a scalable operating model that maximizes efficiency, supports strategic growth priorities, and strengthens TransUnion's position as a trusted advisor to customers. Working closely with Sales, Product, Data Science, and other business leaders, this role will drive a more integrated and consultative approach to solution adoption while ensuring the organization maintains a compelling, market-leading point of view. The leader will lead by example through direct engagements for key clients and strategic initiatives, while building, coaching and developing a high-performing team and cultivating future leadership talent. This role contributes directly to achieving TransUnion's annual revenue and growth objectives by: Identifying market opportunities and partnering with Sales leadership to influence account strategies, client engagement, and pipeline development. Establishing compelling customer narratives, business cases, and thought leadership that articulate the value and impact of TransUnion's products and solutions. Leading continuous improvement of the Solutions Consulting operating model and cross-functional engagement processes to increase effectiveness, scalability, and efficiency. Ensuring the team maintains a deep understanding of market trends, competitive dynamics, and emerging customer needs, translating insights into actionable recommendations. This role will partner with Product, Marketing, Data Science, and Sales leadership to develop and align thought leadership that supports customer engagement, market positioning, and solution adoption. Representing TransUnion externally through industry events, strategic customer engagements, and market-facing initiatives that reinforce the company's Trusted Advisor brand.

Requirements

10+ years’ of progressive experience in Consulting, Product Management, Risk Management, Analytics, or Financial Services, including leadership of complex, high impact initiatives
5+ years of experience leading cross-functional teams and influencing stakeholders in a matrixed environment.
Bachelor’s degree in sciences, mathematics, statistics, or related field such as business, finance, economics, or equivalent.
Understanding of Credit Risk fundamentals and how credit lifecycle strategies are developed/managed e.g., using the right set of internal or credit bureau attributes/scores that help drive revenue and reduce losses.
Must have a business understanding of respective product(s) P&L e.g. profitability and loss provisions.
Proficient in building PowerPoint presentations with clear messaging.
Advanced Excel skills and proficiency in managing formulas and pivot tables.
Excellent communication skills (oral & written) with ability to communicate complex concepts and solutions successfully to all levels of management and technical expertise.
Must have proven ability to interact and mediate with all levels of organization, from most junior to most senior, from all aspects of business including technical and operational.

Nice To Haves

Understanding of credit bureau(s) data is preferred.
Basic SQL and data analysis skills is an asset.

Responsibilities

Defining and leading the evolution of the Solutions Consulting function, including consulting methodologies, engagement models, capability development, and resource deployment.
Establishing a scalable operating model that maximizes efficiency, supports strategic growth priorities, and strengthens TransUnion's position as a trusted advisor to customers.
Driving a more integrated and consultative approach to solution adoption while ensuring the organization maintains a compelling, market-leading point of view.
Leading by example through direct engagements for key clients and strategic initiatives.
Building, coaching and developing a high-performing team and cultivating future leadership talent.
Identifying market opportunities and partnering with Sales leadership to influence account strategies, client engagement, and pipeline development.
Establishing compelling customer narratives, business cases, and thought leadership that articulate the value and impact of TransUnion's products and solutions.
Leading continuous improvement of the Solutions Consulting operating model and cross-functional engagement processes to increase effectiveness, scalability, and efficiency.
Ensuring the team maintains a deep understanding of market trends, competitive dynamics, and emerging customer needs, translating insights into actionable recommendations.
Partnering with Product, Marketing, Data Science, and Sales leadership to develop and align thought leadership that supports customer engagement, market positioning, and solution adoption.
Representing TransUnion externally through industry events, strategic customer engagements, and market-facing initiatives that reinforce the company's Trusted Advisor brand.