Director, Credit Business Strategy

PG&E•Stockton, CA

6d•Hybrid

About The Position

The successful candidate will be responsible for reimagining the new business strategy for credit policy, regulatory, and credit operations for Energy and Non-Energy accounts receivables. This position will transform the credit-experience by fostering a culture of problem solving by leveraging the LEAN problem-solving techniques and innovation. The position will determine the appropriate goals and metrics to ensure the team’s efforts are aligned with the broader Customer Experience objectives. This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

Requirements

Minimum 10 years of relevant work experience with steady progression of responsibilities
4 years of supervisory/managerial experience
Utility, energy or regulatory industry experience

Nice To Haves

Knowledge of the utility or energy industry drivers, issues and trends
Competency in strategic business planning theories, concepts, practices, methods and techniques
Creative and strategic data analysis, benchmarking, monitoring and business/financial analysis skills including knowledge of varied analytical methods
Analytical problem solving and decision-making skills to develop comprehensive solutions
Knowledge of human performance analysis and improvement
Demonstrated ability to influence across a diverse set of stakeholders
Creative and innovative solution-based thinking to implement new programs/processes or organizational improvements
Knowledge of change management and process improvement principles, concepts and practices

Responsibilities

Incorporates lean methodology along with breakthrough thinking to develop new strategies that work with the ever-changing regulatory environment.
Presents data to the commission and intervenors while leading the IOU’s in shaping policies and outcomes.
Develops and implements a strategic roadmap to modernize and automate the credit and collections area that incorporates AI technology.
Leads a cross-functional command center focused on strategically maximizing resources and deliverables across multiple functional areas.
Optimizes new and existing processes to maximize customer value.
Provides supervision, coaching and mentoring of direct reports; assigns, prioritizes, and reviews project work.
Leads staff to accomplish results through effective recruitment and selection, training and development, performance management, and rewards and recognition.
Understands interdependencies between risks and identify mutually beneficial mitigation strategies.
Creates and sustains a culture of care and belonging where employees feel known, valued, and supported by their leaders, enabling them to contribute their best work and achieve strong business and customer outcomes.
Prepares communications and presentations for the CC&S Vice President.