Director, Credit and Operational Oversight
About The Position
As the Director, Credit & Operational Oversight in Business Banking, you'll lead a team of Manager Advisory Services who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions tailored to clients with credit needs ranging from $100K to $1.5MM or deposits greater than $250K. Reporting to the Senior Vice President, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.
Requirements
- Proven experience overseeing administrative teams and supporting business banking operations.
- Deep business banking knowledge, including credit products, cash management, and business lending practices, including security documentation and credit analysis.
- Experience working in cross-functional environments, collaborating with diverse internal teams to drive results.
- Ability to manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
- Strong written and verbal communication skills, enabling clear conveyance of complex information.
- An undergraduate degree in Finance, Commerce, or Accounting.
- Demonstrated commitment to values of trust, teamwork, and accountability.
Responsibilities
- Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
- Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
- Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
- Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
- Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
- Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Director
