Director, Creative Operations

Adelphi Group • New York, NY

1d • $90,000 - $215,000 • Hybrid

About The Position

The Director of Creative Operations leads the team responsible for successful execution of digital media campaigns, with a focus on operational efficiency, accuracy, and consistency. The role oversees team performance, strengthens client relationships, and establishes scalable processes to support evolving business needs.

Serving as a strategic partner to internal teams, clients, and creative agencies, the Director drives cross-functional collaboration, optimizes workflows, and identifies opportunities for operational improvement. The role helps shape the Creative Operations function, develops talent, and positions teams to deliver against client and agency objectives.

Requirements

• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Demonstrated success managing and developing teams, overseeing operational performance, and driving process improvements.
• Ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills and ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem-solving, and project management skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools.
• Knowledge and skills typically acquired through completion of undergraduate studies in advertising, marketing, or a related field.

Nice To Haves

• Knowledge of Google Campaign Manager 360 or Studio.

Responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns to ensure accurate, efficient, and timely execution.
• Establish and maintain client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize workflows, best practices, and standard operating procedures to improve efficiency and consistency.
• Collaborate with leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to clarify responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Identify operational challenges, resolve escalated issues, and implement scalable solutions to improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support growth of the Creative Operations function.

What This Job Offers

• Job Type: Full-time
• Career Level: Director