Director, Corporate Services Operations

BNY Mellon•New York, NY

46d•$130,000 - $250,000

About The Position

This Director-level leader is accountable for Corporate Services strategy, governance, and delivery across the New York area portfolio, including the 240G headquarters, New Jersey, and Washington offices. The role involves leading direct reports and integrated vendor partners across workplace services, with accountability for client experience, vendor governance, budget planning, issue escalation, controls, and continuous improvement. The position reports to the Head of Americas Global Corporate Services and aligns regional priorities.

Requirements

12+ years of relevant Corporate Services, workplace experience, hospitality, vendor management and/or related operational leadership experience in a complex, multi-site environment.
Strong knowledge across multiple workplace service functions, including food and beverage, hospitality, reception, conference/events, fitness, mail/distribution, document services and print/reprographics, with strong working knowledge of industry practices and applicable requirements.
Proven experience leading direct reports and outsourced vendors, including contract performance, KPI/SLA management, business reviews, vendor negotiations, issue escalation, service recovery, and continuous improvement.
Strong financial and analytical capability, including budget and business plan development, forecasting, spend and variance analysis, cost optimization, and data-informed decision-making.
Strong leadership, organization, stakeholder management, negotiation, influencing, and communication skills, with demonstrated ability to work across senior leaders, cross-functional teams, and suppliers.
Strategic, client-focused, and results-driven, with sound business judgment, a collaborative approach to problem-solving, and the ability to independently manage multiple priorities and workstreams.
Full working knowledge of Microsoft Word, Excel, and PowerPoint, with awareness of evolving technology and data tools that can improve service delivery.

Nice To Haves

AI, Product and Data Mindset: use technology, long-term user/business value and data-informed decision-making to improve outcomes.
Develop & Coach Talent, Shape Future Strategy, Influence & Guide Thinking, and Apply Business Acumen: build high-performing teams, set a clear vision, influence outcomes and make commercially sound decisions.

Responsibilities

Lead Corporate Services delivery across the portfolio, ensuring consistent, high-quality, cost-efficient, and client-focused services aligned with GCSD standards and business priorities.
Lead direct reports and outsourced teams through clear objectives, coaching, development, and accountability for results; build a collaborative, high-performing culture.
Own portfolio vendor governance and relationships with senior vendor leadership, including contract compliance, KPIs/SLAs, staffing, service quality, financial performance, business reviews, corrective actions, and continuous improvement.
Serve as senior escalation point for material service and operational issues; coordinate vendors, service providers, and internal stakeholders to mitigate impact, resolve issues, and ensure documented follow-through.
Lead annual budget planning and ongoing financial management, including forecasts, spend reviews, variance analysis, and vendor financial performance; partner with Finance to improve transparency, efficiencies, and cost stewardship.
Coordinate multiple stakeholders including Real Estate, Workplace Experience and Design, Security, Technology, Finance, Procurement, and business leaders. Represent GCSD in fit-outs, refurbishments, transitions, and other relevant real estate initiatives.
Use data, feedback, performance measures, and business needs to set priorities, improve services, support sourcing decisions, and evaluate new or enhanced service models.
Ensure portfolio services follow GCSD policies, procedures, service standards, controls, and contractual requirements; identify and escalate known or emerging risks.
Ensure vendors maintain appropriate procedures for safety, service continuity, incident reporting, escalation, and crisis response; drive corrective and preventive actions to closure.