Director, Corporate Communications

Hanscom Federal Credit Union•Littleton, MA

4d•Hybrid

About The Position

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Marketing Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union values members-first, integrity, teamwork, innovation, and empathy. This is a full-time, permanent position that will reward you through an annual bonus program. We offer a flexible hybrid work schedule environment and are committed to fostering career growth and development, viewing it as more than just a job. We aim to develop your skills aligned with our business needs and help you progress in your career.

Requirements

Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
8–10+ years of progressively responsible experience in corporate communications, public relations, marketing communications, or related roles.
Experience leading both internal and external communications programs.
Experience developing and executing social media strategies and content programs.
Experience advising senior leaders and managing executive communications.
Exceptional written, verbal, and interpersonal communication skills.
Strong strategic thinking and business acumen.
Ability to translate complex business initiatives into clear, compelling communications.
Strong relationship-building and stakeholder management skills.
Expertise in communication planning, storytelling, and content strategy.
Knowledge of media relations, public affairs, and social media best practices.
Strong project management and organizational skills.
Ability to manage multiple priorities and respond effectively in fast-paced environments.
Data-driven mindset with experience using analytics to guide communications strategy.
Must be authorized to work in the US

Nice To Haves

Financial/Banking experience not required

Responsibilities

Develop and implement a comprehensive communications strategy that supports the organization's business plan, strategic priorities, and brand objectives.
Serve as a trusted communications advisor to executive leadership, providing guidance on messaging, reputation management, and stakeholder communications.
Establish communication plans that align organizational initiatives with employee understanding, member engagement, and business outcomes.
Ensure consistent messaging and brand voice across all communication channels.
Lead the development and execution of enterprise-wide internal communication strategies that inform, engage, and inspire employees.
Create communication frameworks that help employees understand organizational goals, priorities, performance, and change initiatives.
Partner with leadership, Human Resources, and business units to develop communications supporting culture, employee engagement, and organizational change.
Oversee executive communications, including leadership messages, town halls, key presentations, and internal announcements.
Measure and continuously improve communication effectiveness through employee feedback, engagement metrics, and communication analytics.
Own the organization's social media strategy across all relevant platforms.
Develop content strategies that support brand awareness, thought leadership, member engagement, recruitment, and business initiatives.
Oversee content development, publishing calendars, community engagement, and performance reporting.
Monitor social media trends, emerging platforms, and audience insights to optimize organizational presence and engagement.
Establish governance and best practices for social media communications across the organization.
Ensure all communications reflect organizational values, brand positioning, and strategic priorities.
Oversee development of compelling content, including articles, executive messages, speeches, videos, newsletters, social content, and corporate publications.
Collaborate with marketing and brand teams to ensure integration between communications campaigns and broader marketing initiatives.
Maintain editorial standards and communication governance across channels.
Develop KPIs and reporting frameworks to measure communication effectiveness and stakeholder engagement.
Monitor media coverage, social engagement, communication performance, and employee engagement metrics.
Use data-driven insights to refine communication strategies and maximize impact.