Director - Control Management
About The Position
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. The objective of the GMNS Control Management Change Risk Assessment team is to enable the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards. GMNS is looking for a Director, Change Risk Assessment to lead the development and execution of the GMNS Change Risk Assessment framework. This leader will manage a small team of high-performing professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities. This role will involve extensive collaboration with partners across Product, Technology, Digital, Operations, Pricing, Enterprise Risk, Control Management, business units, functional areas, and geographies to identify emerging risks, drive appropriate mitigation strategies, and enable informed senior management decision-making.
Requirements
- Extensive collaboration with partners across Product, Technology, Digital, Operations, Pricing, Enterprise Risk, Control Management, business units, functional areas, and geographies.
Responsibilities
- Lead the development and execution of the GMNS Change Risk Assessment framework.
- Manage a small team of high-performing professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes.
- Continuously enhance related assessment methodologies, governance standards, and reporting capabilities.
- Collaborate with partners across Product, Technology, Digital, Operations, Pricing, Enterprise Risk, Control Management, business units, functional areas, and geographies to identify emerging risks, drive appropriate mitigation strategies, and enable informed senior management decision-making.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
