DIRECTOR, CONSUMER STRATEGY & EXECUTION (HYBRID)

Green Shield Canada • Toronto, ON

3d • Hybrid

About The Position

Individual Insurance is undergoing a multi-year strategic transformation to deliver on desired 2030 glide path, requiring the department to execute on an ambitious roadmap of projects and new initiatives. The Director of Consumer Strategy and Execution, Individual Insurance, is responsible for the strategy, planning, and delivery of our strategic initiative roadmap. The director reporting to the VP on Consumer Segment, managing a newly formed team of three individuals (program manager, product manager, and analytics specialist).

Requirements

• Proven ability running strategic initiatives, from strategy development, to planning to delivery
• 6+ years experience in an Individual/Retail Insurance leadership capacity, preference for expertise within direct-to-consumer sales including direct (digital and sales centre) and advisor sales channels
• Exceptional financial and analytical aptitude extracting insights from data and formulating customer first strategies, business case development, and P&L management
• Deep understanding of the individual insurance competitive landscape, including product, pricing, and sales strategies
• Well versed in project delivery, project management tools, software, and frameworks
• Excellent written and verbal communication, presents with confidence to executives and able to influence senior leaders across the organization
• Bachelor’s degree in Business Administration
• Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

Nice To Haves

• 10+ years experience in an H&D Individual Insurance leadership capacity, strong preference for expertise within direct to consumer sales including direct and advisor sales channels
• Experience across various individual insurance products including Travel and Life Insurance
• MBA or Master’s Level Qualification
• Project Management Professional (PMP) Certification

Responsibilities

• Development of Strategic Roadmap: Prepare 1 and 5 year roadmaps to articulate the longer term investments and transformation needed to stay ahead of the competition, meet evolving client needs, and enable transformation growth
• Lead on Annual Financial Planning Cycle: own the annual strategic planning cycle for Individual Insurance, articulating the initiative roadmap, business cases, securing budget, partnering with finance on assumption gathering and financial target alignment, and securing commitment from enabling functions to deliver on roadmap
• Delivery of In-Year Strategic Roadmap: accountable for the delivery of the strategic initiatives, leading cross-functional team, holding responsibility for budget, timing, and results
• Insurance Product Design and Pricing: management and continuous optimization of individual insurance product shelf, delivering best in class features, coverage, and pricing
• Client and Competitive Intel: centralized owner for Individual Insurance spanning market share reporting, competitive pricing analysis, industry innovation, and client feedback
• Accelerate growth through Analytics: lead team of analytical resources to report on P&L/sales performance, discover growth opportunities, and accelerate sales performance through advanced modeling and analytical technics
• Individual Insurance Strategy Lead on Enterprise initiatives: represent Individual Insurance on enterprise-wide initiatives,advocating for the Individual Insurance and leading workstreams
• Team Leadership & Culture Building: build and lead a high-performing strategy and delivery team. Foster a culture of results focus, collaboration, accountability, and innovation.

Benefits

• We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees