Director, Consumer & Shopper Client Insights

Circana•New York, NY

4d•$102,000 - $130,000•Hybrid

About The Position

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context. Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times. Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change. What will you be doing? As Director, Consumer & Shopper Client Insights, you’ll serve as a strategic insights partner to a leading client in the ice cream category, working across its portfolio of some of the most recognizable and loved brands. A key focus of the role will be accelerating adoption and maximizing the impact of Circana’s Receipt Panel, helping client teams translate consumer and shopper behavior into stronger business decisions. You’ll identify high-impact growth opportunities, shape compelling thought leadership, and build client capabilities through training and coaching that enables teams across brand, marketing and category management to confidently leverage insights themselves. This people-leader role is ideal for someone who can move seamlessly between analytics, storytelling, coaching and strategic influence. If you’re passionate about turning data into action and building trusted relationships that elevate the role of insights within an organization, you’ll have the opportunity to make a significant impact both with the client and across Circana.

Requirements

Bachelor’s degree required; MBA or advanced degree preferred
6–10+ years of relevant experience in client insights, client management, sales, or related roles within CPG, retail, or syndicated data analytics, including demonstrated experience leading and developing people
Deep understanding of consumer and shopper behavior, with experience leveraging household- and shopper-level data from platforms such as Circana, NielsenIQ, Numerator, or similar sources to uncover purchase dynamics and growth opportunities
Familiarity with visualization and analytics tools such as Unify, Tableau, Power BI, or similar platforms
Proficiency in Microsoft PowerPoint and Excel
Flexibility to be on-site with the client as business needs arise, including quarterly meetings, workshops, and in-person training

Responsibilities

Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals.
Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
Manage the Sales Cycle: Lead end-to-end sales processes including prospecting, needs assessment, solution development, negotiation, and closing.
Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success.
Maintain Industry Expertise: Stay current on trends in CPG to position Circana as a thought leader and trusted advisor.
Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery.
Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning.
Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy.