Director, Consumer Research – Creative & Marketing Research

Amazon • Culver City, CA

1d • $152,200 - $226,500 • Onsite

About The Position

Audible's Consumer Insights team is seeking a consumer research expert to lead and evolve our creative ad testing program while serving as a strategic research partner to our Marketing, Creative, and Brand teams. This role will be instrumental in ensuring our advertising creative and messaging resonate with the right audiences, in the right channels, at the right moments — optimizing campaigns before they launch and measuring their effectiveness in-market. Beyond creative testing, you'll help shape the messaging platforms and communication strategies that underpin our marketing efforts, serving as a go-to insights resource for strategic questions across the marketing organization. You will also champion the integration of AI and emerging technologies into our research toolkit — exploring how innovations in AI-powered creative analysis, generative AI, and advanced measurement techniques can accelerate insight generation and elevate creative effectiveness. You will sit within the Global Consumer Research team alongside our Brand Tracker lead, forming the research pillar of Audible's marketing insights function – connecting brand health measurement with creative and messaging effectiveness. You will partner closely with Marketing Analytics to deliver a holistic view of how our marketing drives brand growth.

Requirements

• Bachelor's degree in communications, marketing, advertising or business
• 7+ years of professional research/insights experience, with 3+ years experience in advertising and creative research
• Experience in creative/ad testing methodologies (pre-testing, post-testing, concept testing, copy testing, campaign tracking)
• Experience managing research programs across multiple markets/geographies
• Experience and understanding of the creative development process and how research integrates into campaign workflows
• Experience translating complex data into compelling strategic recommendations that influence creative and marketing decisions
• Project management skills with the ability to manage multiple concurrent studies and stakeholder relationships
• Experience in both quantitative and qualitative research methodologies (surveys, focus groups, IDIs, online communities, etc.)
• Proficiency with analytical tools (SPSS, R, SAS, etc.) and survey/testing platforms (Qualtrics, Zappi, or similar)

Nice To Haves

• Advanced Degree (e.g., MBA, MA in Psychology, MS in Market Research, etc.)
• Experience in entertainment, media, subscription, or consumer technology industries
• Understanding of and curiosity about AI applications for creative research and advertising effectiveness measurement, as well as the latest trends in research
• Experience partnering directly with creative agencies and in-house creative teams to integrate research into the creative development process
• Familiarity with media effectiveness measurement (brand lift, MMM, attribution) and how creative quality impacts media performance
• Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to creative, marketing, and senior leadership audiences

Responsibilities

• Lead and evolve our Creative Ad Testing program – Design, manage, and continuously improve our global creative testing framework, ensuring we have robust pre-launch testing methodologies (e.g., animatic testing, concept testing, copy testing) that optimize creative effectiveness across channels and markets
• Shape messaging strategy through consumer understanding – Test and inform the messaging platforms, value propositions, and communication frameworks used across marketing, identifying what resonates with key audiences, where, and when — ensuring our storytelling is grounded in consumer truth and tailored to context
• Serve as a strategic consumer research partner for Creative & Marketing teams – Work collaboratively with Brand Marketing, Creative, Growth Marketing, Media, and Content Marketing teams to provide consumer-grounded strategic guidance on campaign development, messaging strategy, audience targeting, and creative optimization
• Establish and communicate clear research timelines - Partner with stakeholders to ensure research milestones are integrated into broader campaign and go-to-market schedules
• Transform creative research into actionable direction – Synthesize findings from creative tests, messaging research, campaign tracking, and ad effectiveness studies into clear strategic recommendations through executive-ready presentations that drive marketing decisions
• Build and manage a creative insights knowledge base – Develop a repository of creative best practices, messaging learnings, testing results, and effectiveness benchmarks that teams can reference to continuously raise the bar on creative quality
• Pioneer AI and emerging technology integration in creative research – Actively explore, evaluate, and integrate AI-powered tools and methodologies (e.g., AI-driven creative analysis, automated sentiment analysis, predictive creative scoring) into the research program
• Stay current with innovations across the tech and research landscape, studying how leading companies leverage AI to enhance creative effectiveness, and bring those learnings to Audible's research practice. Also evaluate and incorporate other emerging approaches to continuously push the boundaries of creative research
• Support broader marketing and brand research needs – Conduct ad hoc research studies including audience deep dives, messaging exploration, competitive creative analysis, and campaign post-mortems to address strategic questions from marketing and creative stakeholders
• Collaborate with Analytics partners for expanded marketing measurement – Partner with Marketing Analytics to connect creative testing insights with in-market performance data (e.g., brand lift studies, incrementality tests, media mix modeling) to build a comprehensive understanding of creative's contribution to business outcomes
• Manage agency and vendor relationships – Oversee relationships with research agencies and testing platform vendors, ensuring quality, efficiency, and innovation in our research partnerships
• Socialize insights for maximum impact – Develop compelling narratives and visualizations that inspire creative and marketing teams, building a culture of consumer-informed creative development

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Director