Director, Consulting (Senior Leader, Life Sciences) Intelligent Operations

Point B•Boston, MA

6h•Hybrid

About The Position

Point B is a business innovation firm that combines advanced technologies and industry expertise to help clients reimagine their business and processes. This role is for a Senior Leader with deep expertise in redesigning and improving operations through automation, AI, and data-driven technologies within the Life Sciences industry. The leader will build, grow, and lead client engagements, deepen executive relationships, and serve as a trusted advisor to clients seeking to accelerate transformation and improve patient outcomes. The role sits at the intersection of commercial growth, strategic advisory, and subject matter expertise, focusing on transforming operations across R&D, clinical development, and adjacent functions. A key focus will be advancing modern approaches to operational acceleration, including clinical trial execution and the R&D-to-Commercial value chain, to streamline operating models and unlock measurable improvements in speed, quality, and cost efficiency. The ideal candidate is a credible enterprise operations transformation leader with experience in large-scale, cross-functional transformations using automation, AI, and data-driven technologies. They should have a track record of leading end-to-end operational transformation initiatives that improve efficiency, quality, and scalability across functions like clinical development, regulatory, manufacturing, supply chain, and commercial operations in the life sciences sector. The candidate must be able to engage as a trusted peer with client technology, business, and transformation leaders, possess strong executive presence, life sciences domain expertise, and a track record of driving offerings and team development. Passion for the role of automation, AI, and data-driven decision-making in operational transformation and sustained performance improvement is essential. As a Senior Leader, responsibilities include building and maturing the Intelligent Operations practice within Life Sciences, establishing delivery standards, developing offerings, growing team expertise, and driving coherence in client delivery. The role also involves delivering high-impact work, developing and mentoring others, and growing business through engagement, thought leadership, solution development, and client relationship cultivation.

Requirements

B.A. or B.S.
Proven track record of originating new business, growing and scaling a book of business, and cultivating c-suite relationships.
15+ years of consulting industry experience, or a combination of consulting and direct industry, including hands-on leadership in clinical development and operations or R&D transformation.
Demonstrated experience advising senior stakeholders on strategic initiatives shaping operating model (including CRO insourcing/outsourcing, business process optimization, op model design) and technology enablement (including automation, AI, and custom solutions); must include hands-on leadership or oversight of end-to-end operational transformation delivery — not strategy advisory alone.
Deep understanding of the clinical development/clinical operations operating model, including business functions, roles and responsibilities, technology landscape, and regulatory impacts.
Exceptional executive communication, structured problem solving, and consulting storytelling skills.
Experience delivering and leading strategic engagements in pharma and biotechnology organizations.
Active network across breadth of the Life Sciences industry, including Research, Development, and Commercial.
Proven ability to architect complex client engagements, develop a portfolio of work, and create new executive relationships.
Hands-on experience leading or overseeing delivery of operations transformations in life sciences, including experience with enterprise technologies (e.g., Veeva, Medidata, SAP, Salesforce), solution design, change management strategies, and driving AI and process automation in regulated environments.
Ability to engage credibly with client operations and technology leaders (CFO, COO, CSCO) as a peer, not only with operational or clinical executives.
Familiarity with modern delivery approaches (agile, product operating model, DevSecOps) and practical experience applying them in regulated life sciences environments.
Experience in building or scaling an operations transformation-focused consulting capability or practice area, including hiring and establishing delivery standards.
Ability to work on-site as requested.
Ability to work remotely.
Ability to travel up to 80%.
Ability to work non-standard hours as necessary.

Nice To Haves

MBA desired.
Proven ability to lead complex engagements.
Experience coaching or mentoring others on day-to-day development and career progression.
Experience serving as an advisor to senior business leaders.
Experience with technology, systems implementation, PMO, Operations, and/or process improvement.

Responsibilities

Build, grow, and manage a portfolio of strategic client relationships across the life sciences industry, with emphasis on large pharmaceutical and biotechnology organizations.
Originate, convert, and expand new business opportunities, driving revenue growth aligned to practice and firm targets.
Serve as a senior trusted advisor to executive stakeholders, shaping strategy and guiding transformation initiatives.
Lead large, complex consulting engagements, ensuring delivery of high-quality, executive-ready outcomes.
Translate client challenges into actionable solutions with measurable business impact.
Collaborate with Industry and Service Line leadership to develop and close opportunities, including proposal development, solution development, and pricing strategy.
Develop and maintain a strong executive network across pharmaceutical, biotechnology, and broader life sciences organizations.
Shape and evolve Point B’s life sciences value proposition, including Clinical Trial Acceleration, Commercial Model Innovation, and adjacent offerings.
In collaboration with Service Lines, define and refine service offerings and portfolio strategies aligned to market demand and growth objectives.
Develop and execute integrated go-to-market strategies spanning segmentation, targeting, positioning, and messaging.
Design and implement commercialization strategies that improve client acquisition, expansion, and retention.
Leverage data-driven insights to inform market strategy, customer segmentation, and offering development.
Help shape and evolve the automation, AI, and data-driven operational transformation offering portfolio for life sciences clients, spanning process redesign, workflow automation, AI-enabled decisioning, and operating model transformation across R&D and commercial functions.
Contribute to and uphold delivery standards, methodologies, and quality benchmarks for Intelligent Operations engagements in the life sciences context, ensuring Point B’s approach is defensible, repeatable, and differentiated.
Build and codify reusable assets including automation and AI solution accelerators, process and operating model frameworks, implementation playbooks, and operational transformation point-of-view documents tailored to life sciences use cases.
Drive coherence across how the team scopes, prices, staffs, and delivers operations transformation work — elevating overall quality and consistency of Intelligent Operations engagements.
Contribute to firm-wide automation, AI, and operational transformation intellectual capital and represent the Life Sciences perspective in service line capability development and strategic planning.
Provide deep domain expertise across multiple industry domains, with strength in clinical development and R&D more broadly.
Advise executive stakeholders — including CFOs, COOs, and CSCOs — at the intersection of operations and life sciences strategy, including process redesign, automation, AI deployment and adoptions, operational workflows, clinical technology ecosystems, and operating model transformation.
Develop and publish perspectives on how automation, AI, and data-driven decision making are reshaping clinical operations, R&D productivity, and commercial execution in pharma and biotech; represent Point B in the market through thought leadership, client presentations, and industry forums to enhance brand presence and generate demand.
Develop, mentor, and coach team members, with deliberate focus on building operations transformation competency — including depth in process redesign, automation, AI, and data-driven operations — alongside consulting capabilities, life sciences domain expertise, and business development skills.
Provide day-to-day guidance and oversight to teams, ensuring quality delivery and professional development.
Contribute to building a strong, collaborative team culture aligned with Point B values.
Support talent development activities including recruiting, onboarding, and performance management.
Act as a firmwide leader and role model, promoting continuous learning and knowledge sharing.
Identify Intelligent Operations competency gaps on the team; design learning pathways and mentoring structures that build durable expertise in operations transformation across a variety of functions, automation, and AI-enabled operations as applied to life sciences.
Build the pipeline of future Intelligent Operations subject matter experts (SMEs) within the Life Sciences practice, partnering with hiring managers and delivery leaders on talent strategy.