Director, Compliance & Quality Assurance

Primrose School Franchising Company

19d

About The Position

As the Director of Compliance & Quality Assurance, you will lead the systems, standards, and culture that ensure every Primrose school delivers a safe, compliant, and high-quality experience for children, families, and team members. You will serve as Primrose’s subject-matter expert on health, safety, operational policy, and compliance, while guiding strategy, partnerships, and execution across the system. Through strong leadership, cross-functional collaboration, and continuous improvement, you will strengthen Primrose’s premium brand standards and support effective issue prevention and resolution.

Requirements

• Bachelor’s degree in Education, Early Childhood Education, Business, Regulatory Affairs, Public Administration, or a related field. Graduate degree preferred.
• 10+ years of experience in operations, compliance, quality assurance, risk management, regulatory oversight, or a related function.
• 5+ years of people management experience, with a demonstrated ability to coach, develop, and lead high performing teams.
• Experience implementing large scale operational or compliance processes across multi site or franchise organizations.
• Exceptional communication and cross functional collaboration skills, including experience influencing senior leaders and diverse stakeholder groups.
• Ability to travel up to 25%.

Responsibilities

• Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose network
• Own the full lifecycle of operational policies and procedures, ensuring clarity, accessibility, and consistent system-wide application
• Oversee the creation, maintenance, and regular updating of Safe School Plans, incorporating regulatory requirements and industry best practices
• Lead system-wide quality assurance and compliance processes, ensuring consistent adherence to standards and effective issue resolution
• Partner with Technology and cross-functional teams to improve tools, documentation, and systems that drive efficiency, visibility, and actionable insights
• Supervise and develop the Quality Assurance Specialist, providing clear direction, coaching, and support to ensure effective execution of compliance processes
• Analyze trends, research, and competitive insights to identify opportunities to elevate quality, safety, and operational excellence across the system
• Collaborate with School Programs, Learning & Development, Curriculum, Quality Assurance, and other partners to integrate new initiatives into operational standards with consistency and alignment
• Serve as the primary subject-matter expert and leadership advisor on health, safety, operational policy, quality, and compliance matters
• Advise and support the development of training, resources, and communications that reinforce understanding and adherence to standards
• Participate as a key member of the Issues Management crisis team, guiding intake, investigation, escalation, documentation, and resolution of incidents impacting school quality, safety, or brand reputation
• Champion a culture of safety, accountability, and continuous improvement, positioning Primrose as a leader in quality, care, and operational excellence

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children at any Primrose Schools
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and life insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director