Director, Community Banking

First National Bank•Omaha, NE

11d•$107,552 - $182,838•Onsite

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! The Community Banking Relationship Manager (RM) will deliver advice and value for business customers. They will enable business customer growth and retention in line with credit and risk strategies. The Relationship Manager will “bring the bank to the customer” by connecting business customers with appropriate products to include but not limited to, commercial deposit accounts, payment products, treasury services, business planning, and credit accounts. This role involves managing portfolio relationships, matching the skills, knowledge, and experience of the RM to the needs of the customers in their geography framework. The RM will spend 30% of their time acquiring new business, 50% growing existing business, and 20% servicing existing business. They will be accountable for managing a portfolio of 50 relationships averaging $50M in loans and $50M in deposits. Volume-based expectations will be measured per the RM dashboard/scorecard. The role also includes building a portfolio of business customers by delivering advice and value, building centers of influence, guiding and facilitating solutions across all product specialties of the bank, participating as an active community member, identifying new business customer opportunities, overseeing portfolio quality, facilitating product partners and support teams, negotiating terms, qualifying and documenting opportunities, setting expectations with customers, and leveraging technology and tools consistently for data quality. The RM will also partner with others across the enterprise to optimize referral opportunities and meet customer needs, collaborate with partners to accelerate income and growth, and understand and comply with bank policy, laws, and regulations, including the bank's BSA/AML Program. This includes completing compliance training, adhering to internal procedures, reporting violations, and reporting suspicious activity. The role requires exhibiting professional behavior, promoting positive working relationships, and maintaining regular and predictable attendance.

Requirements

Bachelor’s Degree
5+ years of successful commercial lending relationship management experience.
Ability to build and grow a diverse portfolio of business products with professionally managed businesses.
Customer-focused thinker
Strong customer and people relationship skills
Proficient credit analysis knowledge and skills
Proven experience prioritizing and handling multiple customer relationships at the same time.
Unrestricted work authorization and not require future sponsorship.

Nice To Haves

Proper use of Salesforce
Proper use of Precision Lender
Proper use of IMPAX
Full adaption to new way of working in nCino

Responsibilities

Deliver advice and value for business customers.
Enable business customer growth and retention in line with credit and risk strategies.
Connect business customers with appropriate products such as commercial deposit accounts, payment products, treasury services, business planning, and credit accounts.
Manage portfolio relationships, matching RM skills to customer needs.
Acquire new business (30% of time).
Grow existing business (50% of time).
Service existing business (20% of time).
Manage a portfolio of 50 relationships averaging $50M in loans and $50M in deposits.
Build a portfolio of business customers by delivering advice and value.
Build centers of influence (attorneys, accountants, and other referral sources).
Guide, direct, and facilitate solutions across all product specialties of the bank for business customers.
Participate and be involved as an active community member.
Identify new business customer opportunities and solutions aligned to match customer needs.
Oversee portfolio quality focused on growth and retention in line with credit risk.
Facilitate product partners and support teams based on customer needs.
Negotiate terms and options with customers.
Qualify and document opportunities.
Set expectations with customers regarding timeline and product document requirements.
Leverage technology and tools consistently for data quality.
Use sales and prospecting tools and processes effectively.
Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer.
Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program.
Complete compliance training and adhere to internal procedures and controls.
Report any known violations of compliance policy, laws, or regulations.
Report any suspicious customer and/or account activity.
Exhibit professional behavior and promote positive working relationships.
Maintain regular and predictable attendance.