Director, Communications Intelligence Strategy (Hybrid)

Prudential Financial • Newark, NJ

3d • Hybrid

About The Position

As part of the Strategy & Integration team, the Director, Communications Intelligence Strategy will report to the VP, Insights & Governance and help build a more decision-ready intelligence capability for Communications. This role is well suited for a strategic, curious and analytically minded leader who can connect signals, convene perspectives and translate complex data into clear implications, while serving as a trusted counselor to Communications and enterprise partners. The role will strengthen foresight, issue readiness, narrative choices and enterprise reputation outcomes by helping leaders anticipate issues earlier, understand stakeholder signals more clearly and make sharper communications decisions. The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

Requirements

• 7–10 years of experience in communications measurement, reputation intelligence, stakeholder research, media analytics, corporate affairs, market research or related strategy roles.
• Bachelor’s degree in Communications, Data Science, Market Research, Business, Public Affairs or a related field.
• Strong ability to synthesize reputation, sentiment, competitive, business and performance signals into clear implications, counsel and recommendations for senior leaders.
• Experience building intelligence products, dashboards, readouts or early-warning systems that support planning, issue readiness and narrative decision-making.
• Fluency with social listening, media monitoring, stakeholder research, AI-enabled intelligence tools and data visualization platforms such as Power BI or Tableau.
• Strong executive communication and facilitation skills, with the ability to present complex signals clearly, convene perspectives and guide decisions under ambiguity.
• Strong analytical judgment, reputation acuity, quality discipline and comfort partnering across Communications, Brand, Investor Relations, People & Experience and Corporate Affairs.

Nice To Haves

• Advanced degree or equivalent applied experience preferred.

Responsibilities

• Build the intelligence agenda for Communications, connecting reputation, sentiment, competitive, stakeholder, business and performance signals into a more decision-ready view.
• Develop early-warning approaches, intelligence readouts and escalation inputs that help leaders anticipate issues, understand stakeholder shifts and prepare more effectively.
• Lead development of dashboards, briefings and insight packages that synthesize complex data into clear implications, narrative choices and key considerations.
• Partner with Brand, Investor Relations, People & Experience, Corporate Affairs and business communicators to bring together inputs that improve planning and issue response.
• Guide analytics support and partner with the Manager, Analytics to ensure data quality, dashboard usability and measurement outputs serve senior decision-making.
• Convert signals into practical counsel for the VP, Intelligence and Policies, Head of Strategy & Integration, CCO, SLT partners and broader enterprise teams, strengthening reputation readiness and communications effectiveness.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director