Director, Communications Technology Innovation (Hybrid)

Prudential Financial • Newark, NJ

5d • $147,100 - $220,700 • Hybrid

About The Position

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! As part of the Strategy & Integration team, the Director, Communications Technology Innovation will report to the VP, Technology Innovation and Operations and lead the Communications AI acceleration agenda. This role is designed for a practical AI strategist, technologist and change catalyst with the ability to translate emerging AI capabilities into usable, trusted, scalable ways of working. The Director will lead Communications' AI transformation agenda, accelerating the adoption of approved AI capabilities, developing repeatable AI-powered workflows, and establishing the governance, training and measurement needed to scale responsible AI across the function. The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

Requirements

• 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation or related transformation roles.
• Bachelor’s degree in Technology, Computer Science, Communications, Business or a related field; equivalent applied experience with AI or CommsTech transformation may be considered.
• Practical fluency with generative AI, Copilot, LLMs, prompt engineering, automation and communications technology platforms, with the ability to translate tools into real communications use cases.
• Strong product and implementation mindset, including experience moving tools from pilot to adoption through requirements, governance, training, documentation and continuous improvement.
• Working knowledge of responsible AI, data privacy, information security, risk controls and enterprise technology integration requirements.
• Strong partnership skills with Technology, Information Security, Legal, Brand, vendors and communications teams, with the ability to make technical concepts accessible to non-technical audiences.
• Ability to lead change, build confidence in new tools, measure progress and balance innovation with practical governance and communications judgment.

Responsibilities

• Build and manage the Communications AI acceleration roadmap, advancing prioritized use cases from experimentation to scaled, governed, repeatable adoption.
• Identify and scale high-value AI and automation use cases such as prompt libraries, AI-assisted workflow acceleration, GEO/LLM optimization, and reusable agents and intelligent decision-support tools.
• Partner with Tech Innovation & Operations director and Global Technology & Operations, Information Security, Legal, Brand and Communications leaders to ensure tools are safe, approved, well-documented and easy for teams to use.
• Develop practical training, playbooks and change enablement that build confidence, increase adoption and help communicators apply AI to real work responsibly. Create a network of champions to support sustained adoption across teams.
• Partner across the broader Technology Innovation and Operations team and with Global Technology & Operations and vendors to ensure AI opportunities, translating communications needs into requirements, pilots and adoption priorities align with enterprise standards, platform roadmaps and approved technology investments.
• Track adoption, quality, productivity and user feedback to demonstrate where AI and CommsTech improve speed, consistency and capacity across Communications.
• Evaluate emerging AI capabilities and market trend, develop business cases for priority use cases, and recommend opportunities to improve communications effectiveness and productivity.
• Use insights and feedback loops to continuously refine tools, workflows, and standards.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

What This Job Offers

• Job Type: Full-time
• Career Level: Director