Partner - Technology

ProcDNA•Chicago, IL

5d•Hybrid

About The Position

ProcDNA is a global life sciences consulting firm that uses design thinking and cutting-edge technology to develop Commercial Analytics and Technology solutions for clients. The company has over 450 employees across 9 offices. This role is a leadership position focused on shaping and delivering Commercial Technology transformations for clients in the pharmaceutical, biotech, and MedTech industries. The position involves both hands-on program leadership and strategic advisory services, aiming to help clients modernize their commercial operations and implement omnichannel strategies at scale. The Director will lead significant client engagements, manage relationships with senior clients, and ensure the successful execution of commercial technology programs.

Requirements

10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
Advanced degree preferred (MBA or Master’s in a relevant field).
Strong experience leading cross-functional teams across strategy, technology, and analytics.
Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
Hands-on expertise in at least two of the following areas: Omnichannel strategy & commercial data governance; Omnichannel data infrastructure (data warehouse, CDP, identity, consent, clean rooms); Content operations & enablement (modular content, MLR workflow optimization); Omnichannel orchestration (NBA, digital targeting, personalization); Marketing automation platforms (HubSpot, Salesforce, Veeva, Adobe); Measurement & analytics (MMx, MTA, channel performance dashboards).
Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
Track record of active business development and contributing to account and practice area growth.
Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
Willingness to travel to support client delivery and internal initiatives.

Responsibilities

Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader Mar Tech ecosystems.
Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/identity management.
Drive commercial analytics and insight generation, partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align priorities, and ensure program success.
Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
Create and refine internal IP, including frameworks, accelerators, templates, and domain-specific methodologies.
Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
Collaborate across global teams to scale best practices and support multi-region delivery models.
Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.