Director, Commercial Readiness Program Manager
About The Position
Fitch Solutions is seeking a Commercial Readiness Program Manager to be based in New York. Fitch Solutions is a leading provider of insights, data, and analytics that inform investment strategies, strengthen risk management, and identify strategic opportunities. The company offers in-depth views on credit markets/risk, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services owned by Hearst. The Sales Enablement team focuses on turning strategy into consistent, high-quality execution. Within Sales Enablement, Field Readiness ensures the commercial team is prepared to perform effectively, consistently, and confidently. The Commercial Readiness Program Manager will design, deliver, and continuously improve onboarding and readiness experiences for new hires and tenured sellers to enable quick ramp-up and success. This role will build learning journeys and standards to create consistent baseline knowledge, skills, and behaviors across the commercial organization.
Requirements
- 5+ years of relevant experience designing and delivering onboarding, sales training, readiness, or enablement programs
- Experience in B2B subscription, information, data, research, financial or professional services environments
- Passionate about onboarding, seller readiness, and helping commercial teams build confidence and capability early in their role.
- Have a track record of building and running successful onboarding, readiness, or sales training programs.
- Know how to translate business priorities into clear learning journeys, practical training experiences, and measurable readiness outcomes.
- Strong program builder who can create structure from ambiguity, standardize what works, and scale programs across teams.
- Comfortable working within a sales enablement tech stack and know how to use learning, content, coaching, and video tools to improve the learner experience.
- Effective facilitator and communicator who can engage learners, managers, and stakeholders with clarity and credibility.
- Organized, detail-oriented, and comfortable managing multiple workstreams while maintaining a high standard of execution.
- You use data, feedback, and performance indicators to evaluate program effectiveness and continuously improve results.
Nice To Haves
- Bachelor’s degree or equivalent practical experience
- Strong understanding of adult learning principles and experience applying learning design best practices to create effective, learner-centered programs
- Strong facilitation, communication, and presentation skills
- Experience partnering with cross-functional stakeholders and aligning programs to business priorities
- Experience with AI video and content creation tools such as Synthesia and Vyond
Responsibilities
- Own the design, delivery, and continuous improvement of onboarding and readiness programs for the commercial organization
- Define learning journeys, readiness expectations, and core competencies required for success across commercial roles
- Set learning experience standards to ensure programs are high quality, learner-centered, and aligned with adult learning best practices
- Deliver training on core selling motions, internal processes, systems, tools, and organizational priorities needed for baseline effectiveness
- Partner closely with commercial leadership and cross functional stakeholders to ensure readiness programs reflect current go-to-market priorities and business needs
- Build and maintain scalable onboarding content, facilitator materials, manager guides, certifications, and supporting resources
- Leverage learning and enablement platforms to deliver training, manage certifications, organize content, reinforce key messages, and track learner progress
- Monitor onboarding completion, learner feedback, ramp indicators, certification outcomes, and readiness metrics to identify opportunities for improvement
Benefits
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
