Director, Commercial Operations

Diligent Corporation • New York, NY

2d • Hybrid

About The Position

We are seeking a Director, Commercial Operations to set the strategy and direction for commercial processes, systems, and data, ensuring they enable efficient, scalable, and predictable revenue execution. They lead and develop a multi-level operations team, overseeing the design and governance of core workflows such as lead-to-cash, forecasting, and provisioning. The role acts as business owner for key GTM tools, driving adoption, data quality, and continuous process improvement. They also serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and steering cross-functional initiatives that impact commercial performance.

Requirements

• 10+ years’ experience in commercial / sales / revenue operations or similar GTM roles in B2B SaaS/tech, including significant exposure to multi‑region organizations.
• Proven track record leading and developing multi-level teams, with responsibility for strategy, execution, and change management.
• Deep, hands‑on expertise with Salesforce and the broader GTM tech stack, acting as business owner/product owner for commercial tools, data, and integrations.
• Strong process design and optimization skills, with experience standardizing and governing lead‑to‑cash workflows, SLAs, and controls at scale.
• Advanced analytical and financial acumen, able to define and interpret KPIs, link operational metrics to revenue outcomes, and build data‑backed business cases.
• Exceptional executive communication and stakeholder management, capable of influencing senior leaders across Sales, RevOps, Finance, Product, and Customer Success and driving cross‑functional alignment.

Responsibilities

• Own the commercial operations strategy and roadmap for the region/portfolio, ensuring processes, systems, and data effectively support revenue and go‑to‑market goals.
• Lead and develop a multi-level Commercial Operations team, setting priorities, coaching talent, and fostering a high‑performance, continuous‑improvement culture.
• Design, standardize, and govern core commercial workflows with clear SLAs and controls.
• Act as business owner for Salesforce and key GTM tools within the scope of Commercial Operations, prioritizing enhancements, overseeing rollouts, and driving adoption and data quality.
• Define, monitor, and report on commercial KPIs and operational metrics, using insights to identify bottlenecks, optimize productivity, and improve forecast accuracy.
• Serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and leading cross‑functional initiatives that impact revenue execution.
• Drive change management and communication for process and system changes, ensuring field teams are enabled, informed, and supported through training and documentation.

Benefits

• Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• Diversity is important to us.
• Growing, maintaining and promoting a diverse team is a top priority for us.
• We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees