Director, Commercial Operations Process and Orchestration
About The Position
At RayzeBio, every day is an opportunity to ignite meaningful change. As a wholly-owned subsidiary of Bristol Myers Squibb, RayzeBio blends the nimble, pioneering spirit of an emergent biotech with the global expertise and resources of a leading innovator in oncology. Our mission is to develop transformative radiopharmaceutical therapies that offer new hope for patients living with cancer. Here, you’ll join a multidisciplinary team where your ideas are valued, your expertise is amplified, and collaboration is at the heart of everything we do. From day one, expect to make an immediate impact—on our science, on our teams, and most importantly, on patients. The Director, Commercial Operations Process & Orchestration will lead the business processes and operating workflows needed to support RayzeBio’s RPT launch and commercialization. This role will focus on how work gets done across treatment site onboarding, patient services hub, ordering, scheduling, distribution visibility, issue resolution, and customer experience. This is a business operations role, not an IT role. The Director will define business needs, process flows, requirements, priorities, and measures of success. They will partner closely with IT, vendors, and cross-functional teams to ensure systems and workflows support the business, are easy to use, and are ready for launch. The role will serve as the Commercial Operations business owner for key workflows and enabling platforms, with accountability for business readiness, user adoption, process performance, and business acceptance before major releases.
Requirements
- BA/BS required; MBA or advanced degree preferred.
- 10+ years of experience in biopharma, with experience in commercial operations, launch readiness, business process design, customer operations, supply chain operations, patient services, or cross-functional operations.
- Oncology launch experience required; experience with complex or advanced modalities such as RPT, cell therapy, gene therapy, or specialty products preferred.
- Strong experience leading cross-functional business processes across commercial, medical, supply chain, manufacturing, IT, and external partners.
- Experience working with operational systems, customer portals, ordering or scheduling tools, dashboards, or data-enabled workflows in partnership with IT.
- Ability to translate business needs into process flows, requirements, priorities, user stories, and success metrics.
- Strong execution mindset with the ability to create structure, manage ambiguity, identify risks, and drive decisions.
- Demonstrated ability to influence without authority and work effectively in a matrixed organization.
- Strong customer and patient orientation, with a focus on simple, reliable, and scalable operations.
- Excellent communication, facilitation, and presentation skills.
Nice To Haves
- experience with complex or advanced modalities such as RPT, cell therapy, gene therapy, or specialty products preferred.
Responsibilities
- Lead the design and improvement of commercial operations workflows across the RPT value chain.
- Define how key processes should work, including site onboarding, patient services hub, ordering, scheduling, distribution visibility, issue management, and customer support.
- Translate business needs into clear process flows, requirements, priorities, and acceptance criteria for IT and vendor partners.
- Represent Commercial Operations in system and process governance discussions.
- Partner with IT and vendors to ensure tools and platforms support business needs and are fit for purpose.
- Prioritize business requirements, enhancements, and process improvements based on launch needs, customer impact, operational risk, and business value.
- Ensure new workflows, tools, and system changes are tested, adopted, and accepted by the business before release.
- Work cross-functionally with Commercial, Medical, Supply Chain, Manufacturing, Market Access, Patient Services, IT, and external partners to support launch readiness.
- Identify process gaps, handoff issues, customer pain points, and operational risks; drive resolution through clear ownership and escalation.
- Support treatment site readiness by ensuring onboarding workflows, tools, data, and cross-functional handoffs are clear and scalable.
- Partner with supply chain, manufacturing, and distribution teams to improve visibility across ordering, fulfillment, routing, delivery, and issue resolution.
- Drive user adoption through training, communication, feedback loops, and continuous improvement.
- Track key process and performance metrics, including cycle times, reliability, adoption, customer experience, issue resolution, and data quality.
- Leverages AI to drive program, portfolio, or functional performance through prioritization and scaled adoption
Benefits
- Medical, pharmacy, dental, and vision care.
- BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
- flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees))
- 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
- unlimited paid sick time
- up to 2 paid volunteer days per year
- summer hours flexibility
- leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
- an annual Global Shutdown between Christmas and New Years Day.
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What This Job Offers
Job Type
Full-time
Career Level
Director
