Director, Commercial Loan Closing

Partner Community Capital•Winston-Salem, NC

15h

About The Position

Partner Community Capital (PCAP) is a CDFI and 501(c)(3) nonprofit community lender that uses a triple-bottom-line framework to generate financial returns alongside social and environmental good. PCAP supports businesses and nonprofit organizations that create local jobs, address community needs, and contribute to sustainable economic development in underserved communities in central Appalachia and the Southeast. The Director, Commercial Loan Closing oversees and manages all aspects of PCAP’s commercial loan closing process, including documentation, closing logistics, and staff supervision. This operational leadership role ensures that loans are closed efficiently and accurately in accordance with regulatory requirements and internal standards. The position is remote or hybrid, and the incumbent must live within two hours of Durham, Asheville, or Winston-Salem, North Carolina.

Requirements

Knowledge of commercial lending, lien perfection, and loan closing best practices.
Deep understanding of commercial lending products, loan structures, documentation, and underwriting principles.
Obtain LaserPro certification within the first year of employment with PCAP.
Strong supervision and leadership skills, including coaching and developing team members and fostering high performance and engagement.
Expertise interpreting and ensuring compliance with loan commitment letters and credit approvals.
High proficiency managing the full commercial loan closing lifecycle and ensuring timely, accurate closings.
Experience developing and enforcing standard operating procedures, checklists, and quality-control protocols.
Ability to identify, mitigate, and escalate closing-process risks; manage exceptions and resolve closing issues promptly and effectively.
Ability to make informed decisions under pressure and align closing strategies with broader business goals.
Bachelor’s degree in business administration, finance, or a closely related field; equivalent preparation may be considered.
At least 6 years of lending operations or loan closing experience, including 2 years of supervisory experience.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Ability to learn other computer software programs as required by assigned tasks.
Must live within two hours of Durham, Asheville, or Winston-Salem, North Carolina.

Nice To Haves

Experience with SBA, USDA, and other government-guaranteed loan products.
At least 4 years of experience with Finastra/Laser-Pro loan documentation software.

Responsibilities

Coordinate complex loan closings and prepare closing packages, including for specialized products such as SBA Community Advantage and USDA loans.
Oversee the full commercial loan closing lifecycle, including document preparation and retention, attorney coordination, and closing logistics.
Supervise and mentor Loan Closing team members.
Coordinate with lenders to ensure timely collection of pre-closing items and post-closing documentation.
Provide lenders with technical guidance on structuring during the closing process.
Ensure closings comply with Board-approved credit terms and internal credit policies.
Ensure closing practices comply with internal policies, loan committee approvals, and regulatory guidelines, including Finastra/LaserPro updates.
Review and implement process changes based on policy updates or audit findings.
Identify opportunities to streamline closing processes and reduce loan funding cycle times.
Conduct first-level audits of critical closing documents, including notes, guarantees, UCC filings, and recorded documents.
Monitor and ensure proper lien perfection and collateral documentation.
Administer Finastra/Laser-Pro loan documentation software, including managing user access and software updates, maintaining templates, entering rate changes, and training staff.
Support documentation for renewals, modifications, and extensions.