Director, Commercial Lines - Healthcare
About The Position
At HUB International, we are committed to creating workplaces that empower employees, celebrate communities, and foster a sense of belonging. We are recognized for our positive work environment, including being named one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies by Newsweek in 2026. We also ranked among the top 20 Best Finance Companies to Work For as rated by women, and our internship program was ranked fourth in Vault's 2026 Best Internships for Insurance. HUB International is a global leader in insurance brokerage, retirement, and wealth management services, with over 540 locations and more than 20,000 professionals across North America. We combine global resources with regional agility to provide our employees with the tools, support, and community needed for career growth. This role is for a Director, Commercial Lines within our Healthcare Commercial Lines team, based in our Milford, MA office, with a hybrid work schedule.
Requirements
- Seven to ten years of commercial lines insurance experience.
- Three to five years of department leadership and supervisory experience.
- Thorough knowledge of commercial lines coverages and markets.
- Producer's license.
- Experience with agency management systems.
- Proficient with Microsoft Office products including Excel, Word, and PowerPoint.
- Excellent organizational, interpersonal, and communication skills.
- Ability to work effectively in a team environment.
- Bachelor's degree strongly preferred.
- Dependable, energetic, and hard-working.
- Efficient time management.
Responsibilities
- Oversee the operation of the department by setting and communicating direction, objectives, planning, organizing, and coordinating with other departments (claims, finance, etc.).
- Direct the services of the department within accepted principles and practices of the insurance community and HUB Broker Standards, while seeking process improvements with input from direct reports.
- Supervise and direct department personnel, including training, motivation, performance appraisal, career path mentorship, and salary recommendations.
- Responsible for employment practices, including recommending hiring or dismissal, onboarding new employees, and identifying, recruiting, and coaching top talent to create a talent pipeline for key roles.
- Provide strategic oversight and connection to overall goals and initiatives, communicating strategy clearly to department personnel and measuring success.
- Review and analyze renewal and retention trends and their financial impact on goals and objectives.
- Foster a collaborative team culture with continuous feedback and a growth mindset.
- Assign accounts and work assignments to department personnel, including handling and servicing new accounts with Producers.
- Provide technical knowledge and expertise to department personnel regarding risk identification and appropriate coverage.
- Handle and service assigned commercial accounts of high complexity, when needed.
- Assist customers, suggest appropriate coverage, and address customer complaints to find solutions and ensure client retention.
- Identify opportunities and support the development of new business from existing accounts.
- Oversee the collection of premiums due for accounts assigned to the department.
- Oversee and implement a quality control review process to ensure quality work and excellent customer service.
- Stay informed of industry changes and trends to anticipate and respond to growth opportunities and objectives.
- Perform other responsibilities as assigned by the President, Commercial Lines, with support from the industry vertical practice leader, if applicable.
Benefits
- Medical, Dental, Vision, and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- 401(k) Savings Plan
- Life and Disability Plans
- Long-Term Care
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Flexible Work Arrangements
- Dress for Your Day Policy
- Comprehensive Onboarding and Continuing Education
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
